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ALGOVIA

ALGOVIA

www.algovia.fr

3 Jobs

2 Employees

About the Company

AlgoviA, ESN lyonnaise experte en accompagnement de projets digitaux. AlgoviA, de la Tech et de la Data!

Listed Jobs

Company background Company brand
Company Name
ALGOVIA
Job Title
Technicien Hotline/Helpdesk F/H
Job Description
Job title: Helpdesk / Hotline Technician (M/F) Role Summary Experienced support technician (5+ years) focused on functional support with SQL knowledge and expertise in the distribution sector. Provides end‑user assistance, incident resolution, and system troubleshooting for distribution‑related applications. Expectations - Deliver high‑quality technical support to end users and clients. - Apply functional and analytical skills to diagnose and resolve issues. - Participate in continuing learning of distribution processes and associated software. Key Responsibilities - Respond to helpdesk tickets and hotline inquiries across all channels. - Troubleshoot and resolve technical problems related to business applications used in distribution. - Utilize SQL to query, analyze, and correct data‑related incidents. - Escalate complex issues to senior technical teams as needed. - Document solutions and maintain accurate knowledge base entries. - Collaborate with cross‑functional teams (IT, operations, sales) to improve service delivery. - Support end‑user training on functional features of distribution systems. Required Skills - 5+ years of professional helpdesk or hotline support experience. - Strong functional support aptitude (process analysis, user requirements). - Practical SQL knowledge for data extraction and troubleshooting. - In‑depth understanding of the distribution industry and its key processes. - Excellent communication, problem‑solving, and customer‑service skills. - Ability to work independently and within a team. Required Education & Certifications - Bachelor’s degree or equivalent in Computer Science, Information Technology, or a related field. - Relevant certifications (e.g., ITIL Foundation, CCNA, or distribution‑specific credentials) are an advantage.
Villette-d'anthon, France
Hybrid
Mid level
17-12-2025
Company background Company brand
Company Name
ALGOVIA
Job Title
Ingénieur DevOps (H/F)
Job Description
**Job Title** DevOps Engineer (M/F) **Role Summary** Experienced DevOps professional responsible for designing, standardizing, and maintaining the organization’s development and deployment toolchain, supporting project teams, and driving best‑practice adoption across multiple engineering groups. **Expectations** - Minimum 2 years of hands‑on DevOps experience, preferably in a large‑scale, complex IT environment. - Strong communication and teaching abilities to mentor teams and promote standards. - Ability to work autonomously, manage technical debt, and drive continuous improvement. - Fluent in English (written and spoken). **Key Responsibilities** - Design and advise on application and system architectures during project initiation and redesign phases. - Define, implement, and enforce CI/CD, testing, static analysis, and security standards. - Harmonize DevOps tools and methods across engineering offices. - Develop, evolve, and maintain the UDF stack (GitHub, GitHub Actions, AWX, Ansible, Sentry, Redis, Redmine, dashboards, etc.). - Manage tooling projects, license compliance, and related documentation. - Prepare migration plans, remediate vulnerabilities, and create Ansible playbooks/roles. - Provide hands‑on support and guidance on CI/CD pipelines, deployment, code quality, performance, and security. - Conduct training sessions and disseminate standards to development teams. - Lead the DevOps community: monitor tool usage, facilitate knowledge sharing, and promote the UDF cell. **Required Skills** - Proficiency with Linux and Windows environments. - Strong command of DevOps tools: Ansible, Vagrant, GitHub/GitHub Actions, ELK/EFK stack, Grafana, Sentry, Redis, Redmine. - Experience with CI/CD pipeline design, automated testing, static code analysis, and DevSecOps practices. - Solid understanding of cybersecurity considerations in software development. - Familiarity with open‑source technologies, on‑premise infrastructures, and preferably cloud platforms. - Excellent interpersonal, pedagogical, and service‑orientation skills. - Continuous learning mindset and ability to stay current with emerging DevOps/DevSecOps trends. **Required Education & Certifications** - Master’s degree (Bac +5) in Computer Science, Engineering, or a related technical field. - Relevant certifications (e.g., Certified Jenkins Engineer, Red Hat Certified Engineer, AWS Certified DevOps Engineer) are a plus but not mandatory.
Lyon, France
On site
Junior
12-01-2026
Company background Company brand
Company Name
ALGOVIA
Job Title
Ingénieur Support N3 Poste de Travail (Windows 11) (H/F)
Job Description
**Job title** N3 Desktop Support Engineer – Windows 11 (H/F) **Role Summary** Provide tier‑3 technical assistance for Windows 11 endpoints, diagnosing complex issues, optimizing performance, and implementing automation to reduce recurring incidents across the organization. **Expactations** * Resolve high‑severity incidents with minimal downtime. * Deliver expert guidance to tier‑1 and 2 teams. * Drive continuous improvement through automation and structural fixes. **Key Responsibilities** - Troubleshoot advanced Windows 11 workstation problems (boot, services, events). - Develop, test, and deploy modular PowerShell scripts for configuration, diagnostics, and remediation. - Design and enforce security policies via CSP/MDM, Entra ID, and BIOS/UEFI settings. - Analyze incident trends, identify root causes, and implement long‑term fixes. - Collaborate with cross‑functional teams to integrate ticketing, monitoring, and reporting tools. **Required Skills** - Advanced, modular PowerShell development. - Deep knowledge of Windows 11 architecture, boot mechanisms, event logging, and service management. - Expertise in CSP/MDM, security policy enforcement, driver/BIOs, and power management. - Proven ability to automate incident reduction and implement structural corrections. - Strong analytical and problem‑solving skills. - Excellent written and verbal communication. - Familiarity with M365/Entra ID. - Experience using ServiceNow or similar ticketing systems. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related discipline. - Relevant certifications (e.g., Microsoft Certified: PowerShell Advanced, Windows Server Admin) are an advantage.
Montpellier, France
On site
21-01-2026