- Company Name
- Ponte Firm
- Job Title
- Business Operations Manager
- Job Description
-
**Job Title:** Business Operations Manager
**Role Summary:**
Strategic partner to the CEO responsible for overseeing finance, recruiting, legal coordination, systems, project tracking, and special initiatives. Ensures smooth daily operations, drives performance reporting, optimizes cash flow, and enhances operational efficiency in a fast‑paced, founder‑led agency environment.
**Expactations:**
- Minimum 2 + years of experience in business operations, project management, or a similar role (startup/agency experience preferred).
- Proven financial fluency with budgets, spreadsheets, and reporting tools.
- Ability to manage multiple priorities independently with high organization and discretion.
- Strong communication, problem‑solving, and stakeholder‑management skills.
**Key Responsibilities:**
- Manage relationships with external bookkeepers/finance partners; ensure accurate AP/AR.
- Produce weekly/monthly performance reports, support forecasting, and assist in financial modeling.
- Partner with CEO on cash‑flow planning, profitability optimization, and growth strategy.
- Lead or co‑lead cross‑functional special initiatives (system upgrades, talent/client launches).
- Project‑manage complex workflows, maintaining clear responsibilities, deadlines, and priority tracking.
- Own CRM design, workflow, accountability loops, and process transparency.
- Identify and implement process improvements to boost efficiency and productivity.
- Oversee legal document workflows (contracts, NDAs, compliance) in collaboration with counsel.
- Support recruiting lifecycle: job descriptions, interview logistics, candidate experience.
- Maintain onboarding, payroll, and benefits systems; serve as primary HR point of contact for internal queries and light compliance.
- Manage agency marketing calendar and execution across email, social, and owned channels.
**Required Skills:**
- Financial analysis and reporting (Excel/Google Sheets, QuickBooks).
- Project management tools (Monday.com or similar).
- HR/payroll platforms (Gusto).
- Google Workspace, Slack, and CRM proficiency.
- Excellent written and verbal communication.
- High organizational aptitude, resourcefulness, and multitasking capability.
- Trustworthiness, discretion, and ability to work autonomously.
**Required Education & Certifications:**
- Bachelor’s degree in Business Administration, Finance, Management, or related field (or equivalent practical experience).
- No specific certifications required; familiarity with QuickBooks, Gusto, or PMP methodology considered a plus.