Avanos Medical

www.avanos.com

1 Job

1,460 Employees

About the Company

We are a medical device company focused on delivering clinically superior solutions that will help patients get back to the things that matter. Avanos develops, manufactures and markets its recognized brands globally.

Listed Jobs

Company Name: Avanos Medical
Job Title: Associate Director Digital Workplace and IT Operations - Alpharetta, GA
Job Description: **Job Title**: Associate Director Digital Workplace and IT Operations **Role Summary**: Lead strategy and operations for global digital workplace ecosystem, ensuring reliable end-user tech services, cloud-first solutions, and productivity tools (O365, AVD, MDM) to enhance collaboration and compliance. **Expectations**: Drive ITSM/ITIL frameworks, optimize service desk performance, implement automation/self-service solutions, and ensure security/privacy across hybrid work environments. **Key Responsibilities**: - Strategize and execute improvements for ITSM processes (incident, change, problem management). - Oversee Service Desk SLAs, user satisfaction, and ticket resolution metrics. - Maintain CMDB governance and KPI tracking for operational efficiency. - Manage O365 platform, including governance, licensing, and DLP/MFA enforcement. - Optimize Azure Virtual Desktop (AVD) for remote/hybrid workforce scalability and cost efficiency. - Administer MDM solutions for mobile device compliance, encryption, and lifecycle management. - Coordinate site support for infrastructure readiness across offices/locations. **Required Skills**: ITSM/ITIL expertise; proficiency in O365, AVD, MDM, SCCM; leadership in service desk operations; cloud platform experience (Azure); problem-solving for endpoint security and compliance; collaboration with IT teams (Networking, Security). **Required Education & Certifications**: Bachelor’s degree in Computer Science/IT; certifications in ITIL, Microsoft 365, Azure, or relevant cloud security frameworks.

Atlanta, United states

Hybrid

08-02-2026