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Optix

Optix

www.optixapp.com

5 Jobs

34 Employees

About the Company

Optix is on a mission to empower the people behind coworking and flex spaces to thrive. We provide workspace operators with a beautifully designed platform that streamlines day-to-day operations and automates time-intensive workflows--freeing teams to focus on what matters most: community, hospitality, and growth. With end-to-end automation and best-in-class user experience, Optix enables teams to do more with less--saving up to 80% of their time, while enhancing the experience for every member who walks through their doors. From single-location operators to multi-city brands, our partners are scaling faster and smarter: - KoWorks runs 3 locations with a single employee while building a vibrant, connected community. - Groundswell grew their community 10x by automating over 4,000 bookings. - KWENCH Coworking sped up onboarding by 75%, scaling with ease while delivering personalized experiences. At Optix, we believe the future of flexible work is human-first, tech-powered, and built on exceptional experiences--for both operators and the communities they serve.

Listed Jobs

Company background Company brand
Company Name
Optix
Job Title
Technical Lead (AI Focus)
Job Description
**Job Title** Technical Lead (AI Focus) **Role Summary** Lead engineering efforts to transition a B2B SaaS product to an AI‑first platform. Serve as both hands‑on builder of AI features and mentor to full‑stack engineers, translating product vision into robust, scalable AI architectures. **Expectations** - 8+ years of software engineering, 2+ years delivering production AI features that generate revenue. - Proven experience in SaaS environments, navigating ambiguity and establishing AI best practices. - Strong full‑stack fundamentals (PHP/Laravel, MySQL preferred). - Deep expertise in AI APIs, prompt engineering, RAG, and evaluation frameworks. - Demonstrated architectural decision‑making that balances innovation with pragmatism. - Clear ability to articulate when AI is appropriate and measure feature success. **Key Responsibilities** - Partner with product leadership to define AI‑driven solutions and architectural choices. - Mentor engineers, fostering an AI‑first culture and guiding adoption of new technical practices. - Design, build, and ship AI‑powered features (e.g., intelligent widgets, automated messaging, predictive workflows). - Establish evaluation frameworks, quality standards, and metrics for AI features; conduct A/B testing and performance monitoring. - Advise on model selection, integration patterns, and system architecture. - Identify and prioritize AI opportunities across the platform to maximize customer impact. - Ensure scalable, secure, and maintainable AI infrastructure (containerization, cloud deployment, monitoring). **Required Skills** - Production‑ready LLM integration and AI framework experience (LangChain, Pydantic, LlamaIndex). - Prompt engineering, context management, structured output design for business use cases. - Model evaluation, A/B testing, performance monitoring, and QA for AI features. - Knowledge of RAG, fine‑tuning, and prompt optimization trade‑offs. - Full‑stack development (PHP/Laravel, MySQL) with a strong foundation in scalable architecture. - Mentoring and team leadership, driving technical practice adoption. - Cloud proficiency (AWS or GCP), containerization (Docker/Kubernetes). - Documentation and communication skills for cross‑functional collaboration. **Required Education & Certifications** Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience. Certifications in cloud platforms, AI/ML, or related areas are a plus.
Vancouver, Canada
Hybrid
Senior
03-11-2025
Company background Company brand
Company Name
Optix
Job Title
Full Stack Engineer (AI Focus)
Job Description
**Job Title:** Full Stack Engineer (AI Focus) **Role Summary:** Design, build, and maintain end‑to‑end AI‑driven features for a SaaS workspace management platform. Work with PHP/Laravel, MySQL, and modern web technologies to develop scalable REST/GraphQL APIs, data pipelines, and user interfaces that integrate AI services and enhance operational efficiency for flex‑space operators. **Expectations:** - Deliver AI‑centered functionalities within agreed timelines. - Apply best practices in AI development, including prompt engineering, evaluation, and user‑experience considerations. - Collaborate with product, technical lead, and cross‑functional teams to iterate on product features. - Mentor junior staff and share AI‑development knowledge across the organization. **Key Responsibilities:** - Develop and extend backend services using PHP/Laravel, MySQL, and related stack. - Construct and optimize data pipelines, ETL workflows, and integration patterns for AI capabilities. - Implement REST/GraphQL APIs and third‑party integration layers. - Build and maintain frontend components that present AI‑powered insights and controls to users. - Conduct unit testing, continuous integration, and code reviews to ensure high quality. - Design evaluation frameworks, monitoring, and logging for AI feature performance and accuracy. - Identify opportunities to improve system scalability, reliability, and user experience through AI. - Maintain documentation for API endpoints, data flows, and AI model usage. **Required Skills:** - 5+ years of full‑stack software engineering experience with modern frameworks. - Strong backend proficiency in PHP/Laravel and MySQL (or comparable stack). - Proven ability to design, develop, and scale REST/GraphQL APIs. - Experience with data engineering elements: data flow patterns, ETL, and handling large datasets. - Hands‑on experience integrating AI APIs; familiarity with prompt engineering and context management. - Solid grasp of testing, CI/CD, unit testing, version control (Git), and Linux CLI. - Excellent problem‑solving, systems thinking, and communication skills. - Empathy and ability to work independently or in collaborative teams. - Bonus: knowledge of LangChain, Pydantic, LlamaIndex, containerization (Docker), cloud platforms (AWS, GCP), microservices, event‑driven architecture, and B2B SaaS operations. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience. - Relevant certifications in cloud, AI, or software architecture are advantageous but not mandatory.
Vancouver, Canada
Hybrid
Mid level
03-11-2025
Company background Company brand
Company Name
Optix
Job Title
Account Executive
Job Description
**Job title:** Account Executive **Role Summary:** Drive revenue growth for a B2B SaaS platform serving coworking and flex‑space operators by managing the full sales cycle. Consult clients, tailor demos, and close deals while shaping sales strategy and playbooks for a fast‑growing startup. **Expectations:** - 2+ years as an Account Executive in B2B SaaS, consistently exceeding sales targets. - Proven consultative, solution‑based selling proficiency. - Strong verbal, written, and presentation communication. - Self‑motivated, ambitious, detail‑oriented, and willing to challenge norms. - Comfortable working with international leads and collaborating across sales, marketing, product, and CS. **Key Responsibilities:** - Prospect new business via outbound outreach (email, LinkedIn, calls, video). - Qualify inbound leads, run discovery calls to diagnose pain points. - Deliver tailored virtual product demos that secure commitments. - Manage the entire sales funnel, keeping pipeline healthy and CRM data accurate. - Use HubSpot (or similar) to orchestrate outreach, track interactions, and drive conversion. - Partner with Marketing, Product, and Customer Success to refine the customer journey and messaging. - Provide customer insights to improve outreach strategies and overall sales effectiveness. - Maintain a disciplined, process‑driven approach to ensure no opportunities slip through. **Required Skills:** - B2B SaaS sales experience with a track record of meeting/exceeding quotas. - Consultative selling mindset and empathy for customer needs. - Excellent communication, simplified complex concepts, and persuasive storytelling. - Technical aptitude: confident leading software demos, virtual presentations, and adapting demos to buyer personas. - CRM proficiency (HubSpot preferred) and data‑driven pipeline management. - Adaptable, creative, and results‑oriented in a high‑velocity environment. - Competitive spirit, self‑driven, and goal‑centric. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Communications, or related field (preferred). - SaaS sales or customer success certifications are a plus.
Vancouver, Canada
Hybrid
Junior
25-11-2025
Company background Company brand
Company Name
Optix
Job Title
Customer Success Associate
Job Description
Job Title: Customer Success Associate Role Summary: Acts as a product expert and primary client contact, driving adoption, retention, and expansion of the Optix SaaS platform within a portfolio of B2B customers. Expectations: • Manage a large, proactive client portfolio while delivering customer success metrics (e.g., adoption rates, retention, expansion) • Utilize AI tools to streamline support, data analysis, and customer engagement • Collaborate cross‑functionally with Technical Support, Product, and Sales to resolve issues and capture feedback • Build and maintain an accurate client interaction record and contribute to support content development. Key Responsibilities: • Serve as the main point of contact for assigned clients, building strong, long‑term relationships • Educate clients on product features, benefits, and best practices in one‑on‑one and group settings • Plan, schedule, and facilitate onboarding sessions for new clients • Proactively engage clients based on lifecycle milestones and health signals • Support client adoption of new features, ensuring achievement of critical milestones • Monitor client health, identify churn risks, and initiate retention conversations • Identify and pursue expansion opportunities, upsell and gated features • Resolve client issues in partnership with Technical Support, Product, and Sales teams • Maintain accurate CRM records of interactions, feedback, and action plans • Contribute to the development of client resources (guides, webinars, videos, help articles). Required Skills: • 3+ years in customer success, account management, or support in a technology/SaaS environment • Exceptional written and verbal communication, empathetic, concise, typo‑free • Strong client education and training ability (virtual & live) • Proactive, solutions‑oriented mindset with a focus on client value • Excellent time management, organization, and prioritization skills • Ability to work independently and collaboratively • Familiarity with customer success tools (Intercom, HubSpot) and engagement frameworks (health monitoring, churn prevention) • Experience using AI platforms (ChatGPT, Claude) or AI‑powered success tools is a plus. Required Education & Certifications: • Not specified in the job description.
Vancouver, Canada
Hybrid
Junior
25-11-2025