- Company Name
- FastTek Global
- Job Title
- ServiceNow Developer
- Job Description
-
**Job title**
ServiceNow Lead Developer
**Role Summary**
Lead the architecture, development, and optimization of enterprise ServiceNow solutions. Drive platform enhancements, ensure high performance and security, and collaborate with business and technical stakeholders to deliver scalable, efficient applications. Manage the ServiceNow life cycle, including upgrades, integrations, and incident resolution. Mentor teams, uphold best practices, and contribute to process improvement and business innovation.
**Expectations**
- Deliver high‑quality ServiceNow services on time and within budget.
- Maintain platform integrity, performance, and compliance.
- Mentor developers and lead cross‑functional projects.
- Communicate effectively with stakeholders and translate business needs into technical solutions.
- Continuously drive process improvement and innovation.
**Key Responsibilities**
1. Design, develop, implement, and maintain ServiceNow applications (ITSM, ITAM, ITOM, Discovery, CMDB).
2. Lead ServiceNow platform upgrades; participate in semi‑annual upgrade cycles.
3. Provide day‑to‑day operational support: incident handling, RCA, long‑term resolution.
4. Analyze requirements, propose solutions, and translate business workflows into technical deliverables.
5. Use SDLC/Agile methodologies to manage projects, ensuring on‑time delivery.
6. Document architecture, data flows, code, and configurations for traceability.
7. Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management.
8. Ensure platform performance, data quality, and security compliance.
9. Lead special projects and workstreams to optimize business processes and maximize ROI.
10. Consult on integration via REST, SOAP, JSON, and APIs.
11. Educate and present design impacts and innovations to business leaders.
12. Champion process optimization and strategic technology planning.
**Required Skills**
- 5+ years ServiceNow development/implementation experience.
- Strong expertise in ServiceNow modules (ITSM, ITAM, ITOM, Discovery, CMDB).
- Proficient in web technologies: HTML, JavaScript, REST/SOAP APIs, JSON.
- Demonstrated experience in Agile/Scrum or SDLC.
- Ability to lead and mentor technical teams.
- Excellent communication, stakeholder alignment, problem‑solving, and critical thinking.
- Knowledge of ITIL, COBIT, DevOps, and enterprise service management frameworks.
- Experience with AI/ML‑driven automation and self‑service solutions is a plus.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ServiceNow certifications (e.g., Application Developer, Implementation Specialist) highly preferred.
- Proven experience managing enterprise IT platforms and leading ServiceNow implementations.