- Company Name
- Datatech Analytics
- Job Title
- Senior Data Scientist - Customer / Personalisation
- Job Description
-
**Job Title:** Senior Data Scientist – Customer / Personalisation
**Role Summary:**
Senior technical and strategic lead within the Customer Data team, responsible for end‑to‑end machine learning initiatives that unlock customer insights, drive personalization, segmentation, and propensity modeling, and maximize the value of a newly implemented Customer Data Platform.
**Expectations:**
- Act as second‑in‑command to the Director of Customer Data.
- Own and shape data science strategy, priorities, and impact.
- Demonstrate strong leadership, stakeholder influence, and clear communication of complex concepts.
**Key Responsibilities:**
1. Own the full machine‑learning lifecycle: problem definition, model design, experimentation, deployment, monitoring, and optimization.
2. Develop advanced ML solutions for personalization, segmentation, propensity modeling, and customer insight.
3. Collaborate with CRM, marketing, product, engineering, and regional teams to align solutions with business objectives.
4. Partner with data engineering and platform teams to build scalable, production‑ready pipelines.
5. Contribute to the evolution and activation of the Customer Data Platform.
6. Lead cross‑functional initiatives, provide technical guidance, and mentor junior team members.
**Required Skills:**
- 5+ years of hands‑on machine‑learning/data‑science experience in customer or commercial domains.
- Proficiency in Python and ML libraries (pandas, numpy, scipy, scikit‑learn, TensorFlow, PyTorch).
- Experience with cloud platforms (GCP, AWS, or Azure) and analytics tools (e.g., Dataiku).
- Knowledge of MLOps practices: deployment, monitoring, retraining pipelines.
- Strong communication, leadership, and stakeholder‑management abilities.
- Familiarity with recommender systems, personalization, or deep learning is desirable.
- Ability to work in global or multi‑regional environments.
**Required Education & Certifications:**
- Bachelor’s or Master’s degree in Computer Science, Statistics, Applied Mathematics, Data Science, or a related field.
- Relevant certifications (e.g., GCP Data Engineer, AWS Certified Machine Learning, or equivalent) are a plus.