TERAGO

www.terago.ca

2 Jobs

163 Employees

About the Company

TERAGO offers secure and reliable Internet solutions to Canadian businesses, leveraging a diverse set of Internet connectivity options, including Fixed Wireless, Fiber, Cable, DSL and LTE.

Listed Jobs

Company Name: TERAGO
Job Title: Client Executive
Job Description: **Job Title** Client Executive **Role Summary** Drive new business and expand existing SMB & mid‑market accounts (10M–1B) in the private network, 5G, and managed services sector. Identify customer pain points, craft tailored solutions, and close deals while maintaining strong long‑term relationships. **Expectations** - Consistently meet or exceed quarterly sales targets. - Maintain a detailed, strategic territory plan with clear milestones. - Manage a full pipeline of prospects, from initial outreach to closed deals. - Travel as required to meet clients and prospects. **Key Responsibilities** 1. Prospect and qualify new business opportunities across assigned territory. 2. Conduct in‑depth needs assessments and develop customized solution proposals. 3. Present solutions to decision‑makers, addressing technical and business objectives. 4. Negotiate terms, finalize contracts, and secure revenue growth. 5. Nurture and grow existing accounts, ensuring high customer satisfaction and renewal. 6. Collaborate with technical, marketing, and support teams to deliver integrated solutions. 7. Maintain accurate, up‑to‑date records in Salesforce and other CRM tools. 8. Report performance metrics, forecast pipeline, and provide regular sales updates. **Required Skills** - Proven B2B sales success (3–5 years) in hunting roles. - Deep knowledge of fiber, DSL, fixed wireless, SD‑WAN, and private 5G solutions. - Strong account management and relationship‑building capabilities. - Excellent negotiation, closing, and presentation skills. - Proficiency with Salesforce (CRM) and advanced computer tools. - Ability to articulate technology trends (security, sustainability, AI, automation, edge computing). - Time‑management, adaptability, and problem‑solving under dynamic conditions. **Required Education & Certifications** - Bachelor’s degree (or equivalent) in Business, Marketing, Engineering, or related field. - Relevant networking certifications (e.g., CCNA, CCNP) or sales certifications (e.g., CPS) are preferred but not mandatory.

Company Name: TERAGO
Job Title: NOC Specialist
Job Description: Job title: NOC Specialist Role Summary: Senior Network Operations Centre specialist responsible for monitoring, troubleshooting, and resolving complex issues across fixed wireless, SD‑WAN, and cloud‑based network services. Provides third‑level technical and managerial support to Tier II NOC staff, escalates incidents, manages change, and maintains service delivery metrics such as MTTR and availability. Operates in a high‑volume, multi‑market environment and performs on‑call support. Expectations: - 5+ years of experience supporting Internet/WAN/data/cloud infrastructure. - Demonstrated technical leadership and training capabilities. - Strong multitasking ability in a fast‑paced, high‑pressure setting. - Willingness to work rotating shifts and be on‑call outside normal hours. Key Responsibilities: - Monitor over 15 000 network elements using Zabbix, Intermapper, Cacti, and similar tools. - Execute proactive network stability and availability measures. - Troubleshoot client issues on fixed‑wireless, SD‑WAN, and cloud platforms. - Provide 3rd‑level technical and management support to Tier II NOC technicians. - Facilitate new or change services (Cisco routers/switches, Redline/Ceragon radios, Linux platforms). - Coordinate engineering involvement for complex trouble resolution. - Conduct change management planning, scheduling, and execution. - Maintain accurate network documentation and records (Visio, drawings). - Analyze incident reports, service‑assurance data, and NOC metrics (MTTR, availability, ticket volume). - Respond to and resolve customer‑reported troubles and automated alerts in a timely manner. - Interface directly with customers to track interactions, progress, and resolution. Required Skills: - Hands‑on expertise with Fortinet products (FortiGate, FortiManager, FortiAnalyzer, FortiSwitch). - Proficient in configuring and managing Fortinet SD‑WAN solutions. - Advanced knowledge of routing protocols (BGP, OSPF, MPLS, VPLS) and IP protocols (SNMP, SMTP, HTTP, 802.1Q, STP). - RF/networking fundamentals and basic Linux OS skills. - Advanced knowledge of Cisco routers (ASR9K, NCS, ME3600/3800) and switches (3750, WS‑3850, C9300, NEXUS 7K/9K). - Experience with Cisco IOS‑XE, XR, wireless, data services, and cloud technologies. - Ability to train and share knowledge with peers. - Proficiency in MS Office (Word, PowerPoint, Excel, Visio). Required Education & Certifications: - Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering. - Cisco Certified Network Professional (CCNP). - Fortinet Certified Professional – Fortinet Security Expert (FCP).