HOOPP (Healthcare of Ontario Pension Plan)

www.hoopp.com

4 Jobs

1,201 Employees

About the Company

Established in 1960, the Healthcare of Ontario Pension Plan (HOOPP) is a multi-employer defined benefit pension plan for Ontario's hospital and community-based healthcare sector. We serve more than 460,000 members who provide valued healthcare services at more than 670 employers across the province. At HOOPP, we exist to provide a stable and reliable pension for our members that starts in retirement and is paid for life. As one of Canada's largest and most respected pension plans, HOOPP's net assets reached $112.6 billion at the end of 2023 and our funded status remained strong at 115%. HOOPP's core values - professional, accountable, collaborative, compassionate and trustworthy - guide our every interaction with our members, employers and employees. We've become one of Canada's leading pension plans by consistently challenging ourselves and embracing innovation. From our unique investment management approach to our innovative technology and thought-provoking research, we constantly seek to push the boundaries, and we do this by hiring passionate, forward-thinking people. Our high-performance culture, which spans our head office in Toronto and our office in London (UK), is founded on collaboration, respect and belonging. HOOPP is an equal opportunity employer and we're proud of our diversity. We select applicants for employment solely on the basis of their qualifications. Should you require accommodation because of a disability during the recruitment and selection process, please contact our Human Resources team. We will be happy to consult with you so that arrangements can be made for reasonable accommodation.

Listed Jobs

Company Name: HOOPP (Healthcare of Ontario Pension Plan)
Job Title: Sr. Manager, IT Service Management (ITSM) [P4]
Job Description: Job Title: Sr. Manager, IT Service Management (ITSM) Role Summary: Lead the IT Service Management function for a finance & investment operation, ensuring service stability, reliability, and regulatory compliance. Manage incident, problem, and change processes, coordinate cross‑functional responses to major incidents, and provide data‑driven insights to business leaders. Expectations: - Minimize business disruptions and reduce compliance risks. - Drive continuous improvement and operational excellence in ITSM. - Foster effective communication among technical, business, and governance teams. Key Responsibilities: 1. **Incident Management** – Lead Incident Management team; develop processes; handle P1/P2 incidents; coordinate major incident response with BCM, DR, and stakeholders. 2. **Problem Management** – Oversee root‑cause analysis; implement corrective actions; prevent recurrence. 3. **Change Management** – Chair the Change Advisory Board; review & approve change requests; ensure alignment with standards; conduct post‑implementation reviews and emergency change handling. 4. **Process Development** – Create and refine incident, problem, and change management procedures; maintain change schedules and escalation procedures. 5. **Compliance & Risk** – Ensure ITSM activities meet regulatory and industry requirements; reduce operational risks for investment teams. 6. **Reporting & Insight** – Provide quantitative reliability metrics and contingency insights to executive leadership, supporting strategic technology decisions. 7. **Continuous Improvement** – Lead service management review meetings; apply lessons learned; promote a culture of operational excellence. Required Skills: - Deep knowledge of ITIL v4 (or equivalent) incident, problem, and change management frameworks. - ServiceNow expertise (configuration, reporting, automation). - Leadership & team management; cross‑functional coordination. - Strong stakeholder communication and facilitation. - Analytical/problem‑solving skills; data‑driven decision support. - Experience with finance or investment regulatory environments (beneficial). - Familiarity with Disaster Recovery and Business Continuity practices. Required Education & Certifications: - Bachelor’s (or Master’s) degree in Computer Science, Information Technology, Business Administration, or related field. - ITIL v4 Foundation (mandated); ITIL v4 Advanced or equivalent preferred. - PMP, SAFe, or similar project/ change management certifications considered an advantage.

Toronto, Canada

Hybrid

20-11-2025

Company Name: HOOPP (Healthcare of Ontario Pension Plan)
Job Title: Sr. Manager, IT Service Management (ITSM)
Job Description: **Job Title** Senior Manager, IT Service Management (ITSM) **Role Summary** Lead the IT service management function, ensuring stable, compliant, and efficient delivery of IT services. Manage incident, problem, and change management processes, coordinate cross‑functional teams, and drive continuous improvement to minimize business disruptions and support strategic decision‑making. **Expectations** - Deliver high‑availability IT services with minimal incidents. - Maintain regulatory compliance (Finance/Investment sector). - Foster a culture of operational excellence and continuous improvement. - Provide data‑driven insights on service reliability to leadership. **Key Responsibilities** - Lead and supervise the Incident Management team; develop and enforce incident‑management policies and procedures. - Resolve major (P1/P2) incidents and coordinate with Business Continuity, Disaster Recovery, and other stakeholders. - Oversee Problem Management: root‑cause analysis, corrective actions, and preventive measures. - Chair the Change Advisory Board (CAB) and manage the full change‑management lifecycle (technical, emergency, and scheduled changes). - Conduct post‑implementation reviews, impact assessments, and lessons‑learned documentation. - Ensure change, incident, and problem processes meet industry regulations and internal standards. - Coordinate major incident response, escalation procedures, and communication across business units. - Drive continuous improvement initiatives within ITSM, aligning practices with organizational goals. **Required Skills** - Proven leadership in ITSM, incident, problem, and change management. - Strong knowledge of ITIL practices and ServiceNow platform. - Experience with BCM, DR, and emergency incident response. - Regulatory compliance expertise (Finance/Investment industries). - Excellent stakeholder management, communication, and collaboration abilities. - Analytical mindset, with the ability to translate service data into actionable insights. - Proficiency in developing and monitoring service‑level agreements (SLAs) and key performance indicators (KPIs). **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, Business Information Technology, or related field. - ITIL Foundation (minimum); advanced ITIL or equivalent ITSM certifications preferred. - PMP or equivalent project management certification is a plus.

Toronto, Canada

Hybrid

12-12-2025

Company Name: HOOPP (Healthcare of Ontario Pension Plan)
Job Title: Director, Enterprise Strategy
Job Description: **Job title:** Director, Enterprise Strategy **Role Summary:** Lead the development, execution, and communication of the organization’s enterprise strategy, ensuring alignment with long‑term goals, resilience, and emerging risks. Drive cross‑functional initiatives, embed foresight and scenario planning, and produce concise strategic insights for senior leaders and the Board. **Expectations:** - Deliver annual strategy cycle and related board materials within defined timelines. - Influence senior decision‑makers through clear, data‑driven insights. - Foster a high‑performance strategy & risk team, mentored analysts, and a culture of continuous improvement. **Key Responsibilities:** 1. **Strategic Leadership (70%)** - Own enterprise strategy evolution, annual cycle, and strategic planning outputs. - Facilitate Strategic Initiative Groups, framing issues, producing options, and tracking outcomes. - Integrate foresight, scenario thinking, and “strategy on a page” frameworks. - Create and present concise, insightful materials for Executive Team and Board. - Engage across the organization to gather insights, monitor signals, and support decision‑making. 2. **Enterprise Risk (20%)** - Contribute to the Annual Risk Report, highlighting strategic risks, opportunities, and resilience themes. - Link risk assessment to strategic choices and execution plans. - Develop a Total Enterprise Approach, unifying financial, operational, human, and tech perspectives. - Analyze cross‑enterprise risks with senior leaders across functional areas. 3. **Leadership & Capability Building (10%)** - Mentor and coach analysts, demonstrating structured problem‑solving and high‑quality analysis. - Design dashboards, tools, and processes to drive data‑driven, transparent strategy and risk. - Champion technology, analytics, and AI to streamline insights and workflows. **Required Skills:** - Strategic thinking with structured problem‑solving capabilities. - Strong analytical aptitude and attention to detail. - Excellent written and visual communication; ability to translate complexity into clear insights. - Influential leadership; capable of working independently and guiding senior leaders. - Knowledge of scenario planning, foresight, and enterprise risk frameworks. - Comfortable with data analytics, dashboards, and emerging tech (AI/ML). **Required Education & Certifications:** - 10+ years in strategy, management consulting, or enterprise planning (investment or risk experience a plus). - Graduate degree (MBA, MDes, or equivalent) in strategy, business, design, or innovation. - CFA or similar professional credentials considered an asset.

Company Name: HOOPP (Healthcare of Ontario Pension Plan)
Job Title: DevOps Engineer (Cloud Operations & Network)
Job Description: **Job Title:** DevOps Engineer (Cloud Operations & Network) **Role Summary:** Design, implement, and maintain scalable, highly available cloud infrastructure and CI/CD pipelines. Work in an agile cross‑functional team to automate deployment processes, monitor system health, and drive secure cloud migration. **Expectations:** - Deliver efficient, repeatable automation for product and server deployments. - Collaborate with business and development stakeholders to translate requirements into technical solutions. - Maintain continuous improvement of DevOps practices, tools, and processes. **Key Responsibilities:** - Architect, deploy, monitor, and administer applications on AWS. - Design and implement high‑availability solutions with replication, disaster recovery, and automated scaling. - Develop and maintain build automation and deployment scripts for cloud platforms. - Build and support CI/CD pipelines, integrating with source‑control, artifact repositories, and testing frameworks. - Lead cloud migration initiatives, ensuring security, reliability, and compliance. - Create and manage monitoring, alerting, and log‑management solutions to minimize downtime. - Establish triage and escalation workflows for system availability incidents. - Optimize system performance through metrics collection, analysis, and tuning. - Coach and support development teams on best practices, automation, and troubleshooting. - Drive knowledge sharing and innovation across teams. **Required Skills:** - 5+ years of experience in IT operations and/or software development. - Proficiency with AWS services, including deployment, infrastructure as code, and monitoring. - Strong scripting in Python and/or PowerShell. - Hands‑on experience with containers (Docker) and orchestration (Kubernetes). - Familiarity with CI/CD and IT automation tools (e.g., Ansible, Artifactory, Microsoft VSTS). - Experience with agile development methodologies (Scrum/Kanban). - Solid knowledge of Windows and Linux operating systems. - Ability to design and implement logging, monitoring, and alerting solutions (Splunk, DataDog, CloudCheckr, etc.). - Strong communication and stakeholder‑management skills. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field. - Relevant certifications preferred: AWS Certified Solutions Architect, Certified Kubernetes Administrator, or equivalent.