HOOPP (Healthcare of Ontario Pension Plan)

www.hoopp.com

2 Jobs

1,201 Employees

About the Company

Established in 1960, the Healthcare of Ontario Pension Plan (HOOPP) is a multi-employer defined benefit pension plan for Ontario's hospital and community-based healthcare sector. We serve more than 460,000 members who provide valued healthcare services at more than 670 employers across the province. At HOOPP, we exist to provide a stable and reliable pension for our members that starts in retirement and is paid for life. As one of Canada's largest and most respected pension plans, HOOPP's net assets reached $112.6 billion at the end of 2023 and our funded status remained strong at 115%. HOOPP's core values - professional, accountable, collaborative, compassionate and trustworthy - guide our every interaction with our members, employers and employees. We've become one of Canada's leading pension plans by consistently challenging ourselves and embracing innovation. From our unique investment management approach to our innovative technology and thought-provoking research, we constantly seek to push the boundaries, and we do this by hiring passionate, forward-thinking people. Our high-performance culture, which spans our head office in Toronto and our office in London (UK), is founded on collaboration, respect and belonging. HOOPP is an equal opportunity employer and we're proud of our diversity. We select applicants for employment solely on the basis of their qualifications. Should you require accommodation because of a disability during the recruitment and selection process, please contact our Human Resources team. We will be happy to consult with you so that arrangements can be made for reasonable accommodation.

Listed Jobs

Company Name: HOOPP (Healthcare of Ontario Pension Plan)
Job Title: Sr. DevOps Engineer (Data Infrastructure)
Job Description: **Job Title**: Senior DevOps Engineer (Data Infrastructure) **Role Summary**: Senior DevOps Engineer responsible for designing, implementing, and maintaining scalable data infrastructure and operations for investment, financial, and risk applications. Combines DataOps engineering, database administration (DBA), and automation to ensure compliance, performance, and security across cloud-native data platforms. **Expectations**: - 7+ years in database administration, DevOps, and data operations with focus on automation and process optimization. - Extensive cloud environment experience (AWS, Snowflake) leveraging Infrastructure as Code (IaC). - Expertise in database performance tuning and DevOps integration. **Key Responsibilities**: - Manage and optimize database systems (Oracle, SQL Server, AWS RDS, Snowflake) for reliability and performance. - Design and maintain ETL/ELT pipelines, CI/CD automation, and cloud-native data platforms. - Implement IaC for cloud resource provisioning and governance. - Oversee database security (RBAC, encryption), backups, recovery, and disaster preparedness. - Monitor and optimize cloud resource utilization for cost and performance. - Drive data quality, governance, and audit readiness standards. - Collaborate with cross-functional teams to resolve infrastructure and data pipeline issues. - Mentor junior engineers and advocate for Agile/DevOps methodologies. **Required Skills**: - Hands-on expertise with Snowflake, SQL optimization, and cloud databases. - Proficiency in AWS (S3, RDS, Redshift, Athena) and IaC tools (Terraform, CloudFormation). - Experience with CI/CD pipelines (Jenkins, Git), monitoring tools (CloudWatch, Datadog, Prometheus), and scripting (Python, Shell). - Strong collaboration, problem-solving, and communication skills. **Required Education & Certifications**: - Bachelor’s degree in Computer Science, Engineering, or related field. - Certifications in cloud platforms (AWS/Snowflake), DBA (Oracle/Microsoft), and DevOps (AWS DevOps Engineer, Puppet, Chef) preferred.

Company Name: HOOPP (Healthcare of Ontario Pension Plan)
Job Title: Sr. Manager, IT Service Management (ITSM) [P4]
Job Description: Job Title: Sr. Manager, IT Service Management (ITSM) Role Summary: Lead the IT Service Management function for a finance & investment operation, ensuring service stability, reliability, and regulatory compliance. Manage incident, problem, and change processes, coordinate cross‑functional responses to major incidents, and provide data‑driven insights to business leaders. Expectations: - Minimize business disruptions and reduce compliance risks. - Drive continuous improvement and operational excellence in ITSM. - Foster effective communication among technical, business, and governance teams. Key Responsibilities: 1. **Incident Management** – Lead Incident Management team; develop processes; handle P1/P2 incidents; coordinate major incident response with BCM, DR, and stakeholders. 2. **Problem Management** – Oversee root‑cause analysis; implement corrective actions; prevent recurrence. 3. **Change Management** – Chair the Change Advisory Board; review & approve change requests; ensure alignment with standards; conduct post‑implementation reviews and emergency change handling. 4. **Process Development** – Create and refine incident, problem, and change management procedures; maintain change schedules and escalation procedures. 5. **Compliance & Risk** – Ensure ITSM activities meet regulatory and industry requirements; reduce operational risks for investment teams. 6. **Reporting & Insight** – Provide quantitative reliability metrics and contingency insights to executive leadership, supporting strategic technology decisions. 7. **Continuous Improvement** – Lead service management review meetings; apply lessons learned; promote a culture of operational excellence. Required Skills: - Deep knowledge of ITIL v4 (or equivalent) incident, problem, and change management frameworks. - ServiceNow expertise (configuration, reporting, automation). - Leadership & team management; cross‑functional coordination. - Strong stakeholder communication and facilitation. - Analytical/problem‑solving skills; data‑driven decision support. - Experience with finance or investment regulatory environments (beneficial). - Familiarity with Disaster Recovery and Business Continuity practices. Required Education & Certifications: - Bachelor’s (or Master’s) degree in Computer Science, Information Technology, Business Administration, or related field. - ITIL v4 Foundation (mandated); ITIL v4 Advanced or equivalent preferred. - PMP, SAFe, or similar project/ change management certifications considered an advantage.

Toronto, Canada

Hybrid

20-11-2025