- Company Name
- GovCon Associates LLC
- Job Title
- Tier 1 Systems Administrator
- Job Description
-
Job Title: Tier 1 Windows Systems Administrator
Role Summary: Provide first‑line technical support for Windows desktops, servers, and associated Microsoft environments, resolving incidents, managing user accounts, and maintaining inventory and compliance.
Expectations: Deliver timely, high‑quality service within defined SLAs, maintain accurate documentation, support onboarding/offboarding and licensing processes, and contribute to knowledge base and IT governance.
Key Responsibilities:
- Respond to Windows desktop/server support tickets via phone, email, or helpdesk system.
- Troubleshoot Windows 10/11, Microsoft Office, AD, and standard applications.
- Perform account management (password resets, lockouts, group changes).
- Monitor alerts, assist with routine incident response, and execute standard maintenance tasks (installations, updates, reboots).
- Escalate complex issues to Tier 2/3 engineers.
- Manage user inventory and licensing (devices, peripherals, Verizon air cards).
- Administer door badge system, Verizon cell accounts, and VPN support.
- Build, deploy, and update workstation/tablet build images.
- Support MFA, Exchange 365 mailbox management, journaling, and email records requests.
- Manage NTFS permissions, printer deployments, and print server configurations.
- Maintain knowledge‑base articles, run audits, produce reports, and survey users for satisfaction.
- Provide interim support to help desk staff as needed.
Required Skills:
- 2+ years IT support/helpdesk experience.
- Proficient with Windows 10/11, MS 365, Active Directory, DNS, DHCP, and VPN.
- Core understanding of networking, multi‑factor authentication, and support ticketing systems.
- Excellent customer service, communication, and independent work ability.
- Basic scripting (PowerShell) knowledge an advantage.
- Ability to lift up to 25 lbs and handle equipment.
Required Education & Certifications:
- Associate degree in Information Technology, Computer Science, or equivalent hands‑on experience.
- CompTIA A+, Network+, MTA, MCP, or equivalent Microsoft certifications preferred.