- Company Name
- Flowdesk
- Job Title
- Technical Operations Lead - London (F/M/D)
- Job Description
-
**Job Title**
Technical Operations Lead
**Role Summary**
Leads end‑to‑end delivery of engineering, infrastructure, IT, and cybersecurity initiatives. Translates ambiguous business needs into clear project scopes, manages cross‑functional alignment, vendor procurement, and integration execution while ensuring quality, timeliness, and operational rigor.
**Expectations**
- Demonstrate high agency and ownership, driving outcomes with minimal supervision.
- Navigate ambiguity, define requirements, and keep projects moving forward.
- Prioritize under tight deadlines, communicate risks early, and manage trade‑offs.
- Maintain transparent status reporting and act as the single source of truth for project plans.
**Key Responsibilities**
- Define scopes, milestones, and workstreams for critical technical programs.
- Conduct project rituals (kickoffs, weekly reviews, risk/issue tracking, retrospectives).
- Gather and translate requirements from product, trading, finance, compliance, and ops teams into deliverable specifications.
- Manage vendor selection, RFPs, contracts, SLAs, and delivery timelines.
- Coordinate cross‑team/system integrations, including cutovers, migrations, rollback plans, and stakeholder communications.
- Establish lightweight intake, prioritization, and execution processes.
- Own documentation, runbooks, and delivery metrics; drive automation and standardization to reduce recurring pain points.
**Required Skills**
- Proven project execution and dependency management in technical environments.
- Strong stakeholder communication and facilitation abilities.
- Vendor/procurement management experience (RFPs, contracts, SLA oversight).
- Ability to ask technical questions, validate acceptance criteria, and assess delivery risks.
- Basic scripting/automation (Bash or Python).
- Familiarity with observability tools (e.g., Grafana) and dashboards.
- Experience with work‑tracking systems (e.g., Jira) and documentation platforms (Confluence, Notion, Markdown).
- Comfortable partnering with engineering and security teams and navigating technical trade‑offs.
- Nice‑to‑have: knowledge of regulated environments (SOC 2, DORA, ISO 27001), infrastructure projects (Kubernetes, networking, IAM, cloud/bare‑metal), incident/change management, and on‑call operations.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).
- Relevant certifications (e.g., PMP, PRINCE2, ITIL) are advantageous but not mandatory.