- Company Name
- Flowdesk
- Job Title
- Salesforce Project Manager (F/M/D)
- Job Description
-
Job title: Salesforce Project Manager
Role Summary: Lead and deliver cross‑functional operational projects centered on Salesforce, enhancing data models, automations, and processes to support growth, complexity, and regulatory compliance across the organization.
Expectations: • Deliver global Salesforce‑centric operational projects from discovery to stabilization.
• Drive the evolution of Salesforce as the core operational backbone.
• Ensure data quality, consistency, and compliance across client & partner lifecycle processes.
Key Responsibilities: • Translate business and regulatory requirements into scalable, reliable Salesforce workflows.
• Partner with Architecture, Engineering, Automation, Legal, Compliance, and Sales & Trading to design, configure, test, and deploy solutions.
• Maintain and continuously improve Salesforce processes, data model, and governance.
• Manage release, change, and audit readiness activities.
• Provide go‑live support and post‑implementation stabilisation, resolving operational issues promptly.
• Identify and recommend opportunities to improve enablement, adoption, and overall effectiveness of Salesforce.
Required Skills: • 3–5 years of operations, product or project management experience in fintech or regulated financial services.
• Minimum 2 years hands‑on Salesforce configuration (Flow Builder, object & field modelling, permission sets, record types, validation rules).
• Proven track record of delivering significant Salesforce‑driven projects.
• Strong process‑thinking, analytical mindset, and ability to structure complex workflows.
• Excellent communication, stakeholder management, and cross‑functional coordination.
• High level of autonomy, ownership, and reliability in fast‑paced environments.
Nice‑to‑have: familiarity with regulatory requirements (MiCA, VARA, MAS), multi‑system integrations (Workato, Ironclad), release/change management, and cross‑regional delivery.
Required Education & Certifications: • Bachelor’s degree in Business, IT, Finance, or a related field (preferred).
• Salesforce Certified Administrator (ADM‑201) or equivalent certification encouraged.