Phyron AI

www.phyron.com

2 Jobs

41 Employees

About the Company

Phyron makes it easy for automotive retailers to create, publish and scale engaging vehicle content across all channels, maximizing sales and efficiency. Fully automated & always on. Trusted by over 4,000 automotive retailers in 30+ countries around the globe.

Listed Jobs

Company Name: Phyron AI
Job Title: Head of People
Job Description: **Job Title** Head of People **Role Summary** Lead all People functions for a high‑growth B2B SaaS startup, owning the entire employee lifecycle, culture, and People strategy while partnering closely with the CEO and Leadership Team. Drive scalable frameworks, processes, and metrics that align People initiatives with business objectives. **Expactations** - Deliver a comprehensive People roadmap that scales with company growth. - Build and maintain robust, data‑driven HR processes and systems (HRIS, payroll, benefits, compliance). - Foster high engagement, inclusion, and leadership capability across a distributed team. - Act as a trusted advisor on organization design, team dynamics, and talent decisions. **Key Responsibilities** - Translate business goals into a practical People strategy and execution plan. - Own full‑cycle hiring, onboarding, and diversity & inclusion initiatives. - Design and implement performance management, feedback, and professional growth programs. - Manage HR contracts, benefits, payroll, and compliance; ensure accurate data and reporting. - Partner with Finance & Legal on budgeting, legal compliance, and risk management. - Conduct employee surveys, pulse checks, and leadership check‑ins; act on insights to improve culture. - Coach managers on People challenges and develop leadership capabilities. - Automate and optimize People processes, ensuring efficiency and scalability. - Serve as a sounding board for the CEO and Leadership Team on organizational health. **Required Skills** - 8+ years of HR/People leadership experience in B2B SaaS or high‑growth startups. - Strong generalist expertise covering the full employee lifecycle. - Proficiency with HRIS (e.g., Hibob), payroll, benefits, and contracts. - Ability to design lightweight, scalable HR frameworks in fast‑moving environments. - Commercially savvy with a track record of aligning People decisions to revenue and growth. - Excellent communication and influencing skills; comfortable engaging founders and managers. - Resourceful, collaborative, empathetic, and results‑oriented mindset. **Required Education & Certifications** - Bachelor’s degree in Human Resources, Business Administration, Economics, or related field. - HR certifications (e.g., SHRM‑SP, HRCI SPHR) are preferred but not mandatory.

London, United kingdom

Hybrid

Senior

31-10-2025

Company Name: Phyron AI
Job Title: Customer Success Manager (CSM)
Job Description: Job title: Customer Success Manager (CSM) Role Summary: Serve as the primary post‑sale advisor and advocate for clients, managing onboarding, engagement, adoption, and renewal to maximize value and retention from a SaaS automotive AI platform. Expactations: - Establish trusted relationships with new and existing key accounts. - Drive proactive account health and usage, ensuring customers achieve defined business goals. - Own renewal processes, working cross‑functionally to mitigate churn. - Continuously improve onboarding flows and engagement strategies. Key Responsibilities: - Lead end‑to‑end onboarding, delivering timely activation and training. - Provide proactive account management: regular check‑ins, usage reviews, and business alignment. - Increase feature adoption through training, nudges, and tailored support. - Monitor account health metrics (CSAT, NPS, usage dashboards). - Own renewal cycle, collaborating with Sales, Product, and Support to secure renewals. - Capture and prioritize customer feedback for product roadmap influence. - Support and coordinate campaign launches with Creative and Customer Experience teams. - Track and report key success metrics to internal stakeholders. Required Skills: - 3+ years in Customer Success, Account Management, or Client Services within SaaS/tech. - Fluent in English; professional fluency in French and Italian required; Spanish a plus. - Strong communication, relationship‑building, and listening skills. - Project management and organisational capabilities. - Proficient with CRM (Salesforce, etc.) and data dashboards. - Ability to manage multiple accounts with diverse needs. - Customer‑first mindset, proactive, curious, empathetic. Required Education & Certifications: - Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent experience). - Relevant certifications (e.g., Certified Customer Success Manager, CSPO) desired but not mandatory.

London, United kingdom

Hybrid

Junior

09-12-2025