- Company Name
- OhioHealth
- Job Title
- Epic Senior Systems Analyst
- Job Description
-
**Job Title:** Epic Senior Systems Analyst
**Role Summary:**
Lead the design, configuration, testing, deployment, and support of Epic applications, ensuring optimal clinical and operational workflows, regulatory compliance, and service level attainment in a healthcare environment.
**Expectations:**
- Deliver high‑quality Epic solutions that meet business needs and adhere to ITIL, change control, and SDLC processes.
- Maintain a secure, stable application environment while coordinating with architects, tech leads, and external partners.
- Drive process improvements for Epic application management and support.
- Mentor junior analysts and influence best practices across the team.
**Key Responsibilities:**
1. **Requirements & Design**
- Engage stakeholders, gather requirements, and map current‑state workflows.
- Create design documents, decision logs, and conduct gap analyses for upgrades or new initiatives.
2. **Application Build & Deployment**
- Configure records, master files, workflows, security classes, and profiles.
- Maintain environment parity, adhere to change‑management and naming conventions.
- Develop and execute unit, integration, and UAT test plans; log defects and produce evidence.
- Validate interfaces, printing, reporting, and downstream workflows.
3. **Release & Hypercare Management**
- Coordinate release management, environment moves, downtime procedures, and patching.
- Provide post‑go‑live support (hypercare, rounding, office hours, tip sheets).
4. **Incident & Problem Management**
- Manage service requests and incidents, meet SLAs via triage and root‑cause analysis.
- Provide advanced support for Epic, Workday, Kronos, and other applications.
5. **Integration & Data Management**
- Collaborate on HL7, FHIR, PDFs, CCD/CCDA interfaces.
- Partner with analytics teams on Clarity/Caboodle extracts and reporting.
6. **Project Management**
- Lead small‑scale implementation and upgrade projects using waterfall or agile methodologies.
7. **Compliance & Risk**
- Support regulatory readiness (CMS, Joint Commission), audits, and policy alignment.
- Embed privacy/security controls and audit trails.
8. **Training & Documentation**
- Create comprehensive configuration and process documentation.
- Mentor junior staff on best practices.
**Required Skills:**
- Deep understanding of Epic (clinical, revenue cycle, or IT modules).
- Strong requirements gathering, workflow design, and testing capabilities.
- Proficiency in ITIL, change control, SDLC, system governance.
- Experience with waterfall and agile project management.
- Excellent written and oral communication with clinical, operational, and managed‑service teams.
- Ability to produce clear, traceable documentation and change logs.
- Analytical mindset for data integrity and metric consistency across modules.
**Required Education & Certifications:**
- Bachelor’s Degree in Computer Science, Information Technology, Healthcare Administration, or related field.
- Minimum 5–7 years of healthcare system analysis and support experience (or 10+ years without degree).
- Current Epic Certification or proficiency in at least one major Epic module (HB, PB, Cadence, Referrals, Orders, ClinDoc, etc.) is preferred.