AngelList

About the Company

AngelList builds the infrastructure where capital, creativity, and hard work come together to accelerate the rate of innovation. Our platform supports over $171B in assets on platform, 72K active investors, with over $10.7B raised by active startups (including 108 unicorns). AngelList is the de facto platform for investors, fund managers, and founders looking to build and invest in the next generation of great startups.

Listed Jobs

Company Name

AngelList

Job Title

Customer Relations Associate

Job Description

Job Title: Customer Relations Associate Role Summary: Provide first‑line customer support for a private market software platform, serving venture capital partners, fund CFOs, and private fund managers. Act as operational center of excellence, managing fund operations, troubleshooting product issues, and delivering a smooth client experience. Expectations: - 2+ years experience in fast‑growing startup or fintech environment. - Strong problem‑solving, proactive and initiative‑driven. - Excellent communication, detail orientation, and ability to coordinate across teams. - Passion for startup ecosystem and venture finance infrastructure. Key Responsibilities: - Own fund operation actions and product support for assigned client portfolio. - Execute operational tasks efficiently, following processes, meeting deadlines, and maintaining quality standards. - Resolve client issues, escalating as needed, and ensure timely resolution and communication. - Collaborate with account managers, sales, engineering, legal, finance, operations, and tax teams to streamline workflows and improve platform efficiency. - Act as subject‑matter expert on the software suite, providing guidance to clients and internal teams. - Continuously identify opportunities to enhance operational efficiency and client experience. - Document processes, create knowledge base articles, and share best practices. Required Skills: - Effective verbal and written communication. - Strong analytical and troubleshooting skills. - Ability to work independently and manage multiple priorities simultaneously. - Detail‑oriented with a focus on accuracy and quality. - Quick learner, resourceful, and adaptable to changing priorities. - Familiarity with venture capital structures or private fund management is a plus. Required Education & Certifications: - Bachelor’s degree in Business, Finance, Information Systems, or related field. (Certification in project or product management is a plus.)

New york, United states

Hybrid

Junior

03-11-2025