Papirfly

About the Company

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world’s most recognized brands. Our modular suite of solutions empowers companies to perfectly showcase their brand assets to all stakeholders, manage and create on-brand content with no design experience needed, and deliver a 100% consistent brand identity across their organization and all customer channels. As Papirfly Group, the innovation and expertise of Papirfly, Brandpad, Keepeek and Adgistics, makes us the number one solution in bringing together Digital Asset Management and Content Creation. We support mid-market and enterprise businesses at any stage of their content journey to dramatically improve their content ecosystem to help drive scalable growth, while increasing a sense of brand trust and loyalty with employees and customers.

Listed Jobs

Company Name

Papirfly

Job Title

Head of Account Management

Job Description

**Job title:** Head of Account Management **Role Summary:** Lead and scale the account management function, driving revenue growth and customer retention through strategic account development, upsell, and cross‑sell activities. Manage and mentor a high‑performing team, collaborate cross‑functionally to deliver cohesive client experiences, and oversee contract negotiations, renewals, and forecasting. **Expectations:** - Achieve revenue targets from existing accounts through strategic upsell/cross‑sell. - Maintain high customer satisfaction and retention rates. - Build and sustain a culture of ownership, growth mindset, and collaboration within the team. **Key Responsibilities:** - Develop and execute the overall account management strategy aligned with business goals. - Lead, mentor, and develop a team of Account Managers and coordinate with Customer Success. - Define KPIs, performance metrics, account plans, and execution playbooks. - Maximise expansion potential by aligning customer adoption plans with CSM success plans. - Collaborate with Sales, Marketing, Product, and Customer Services to ensure a unified client experience. - Own revenue targets for existing portfolios and deliver strategic upsell/cross‑sell. - Support contract negotiations, renewals, and pricing strategies. - Prepare accurate forecasts and performance reports. - Allocate resources efficiently across accounts to balance profitability and service quality. **Required Skills:** - 8+ years in account management or client services, 3+ years in a senior leadership role. - Proven track record of managing high‑value client relationships and driving revenue growth. - Strong commercial acumen, contract management, and negotiation experience. - Excellent leadership, team development, communication, presentation, and stakeholder management abilities. - Ability to set and evaluate KPIs, forecast, and prioritize resource allocation. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, or related field (MBA preferred). - Relevant certifications in account management, sales, or customer success are advantageous.

London, United kingdom

Hybrid

Senior

04-11-2025