- Company Name
- BrandActive
- Job Title
- Manager, Client Engagement
- Job Description
-
Job title: Manager, Client Engagement
Role Summary: Lead and oversee end‑to‑end brand transition projects, combining strategic analysis, financial modeling, and project management to deliver actionable recommendations and on‑time, on‑budget execution for senior client stakeholders.
Expactations: Deliver measurable business value through rigorous scenario planning, cost estimation, and implementation oversight; build and maintain trusted relationships with C‑suite leaders; mentor junior team members; drive continuous improvement in project processes and client engagement.
Key Responsibilities:
- Advise clients on scope, strategy, and implementation of brand transition assets (e.g., signage, digital, badges).
- Develop multiple transition scenarios balancing cost, time, quality, and impact; present insights to senior leaders.
- Create detailed project plans, schedule timelines, resource allocations, and budget tracking; maintain PMI‑aligned documentation.
- Lead cross‑functional project teams, coordinate partners, and manage stakeholder communication.
- Track risks, issues, scope changes, and perform change control; ensure deliverable quality and timely approvals.
- Coach and develop team members; conduct performance reviews and provide feedback.
- Identify and recommend process improvements, enhance client value, and support organizational initiatives such as EDI and community impact.
Required Skills:
- Project Management: 3‑5 years experience, including 2+ years as project lead; proficiency with scheduling tools (Project, Smartsheet, Teamwork).
- Strategic Consulting: strong analytical, negotiation, and problem‑solving abilities; consultative mindset for internal or professional services.
- Communication: excellent written and verbal skills; confident in presenting to senior executives; strong relationship‑building.
- Leadership: team management, coaching, performance oversight, hiring support.
- Technical: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), basic Visio; optional language skills.
Required Education & Certifications:
- Post‑secondary education preferred (Bachelor’s degree in Business, Marketing, Finance, or related field).
- Relevant project management certifications (PMP, PRINCE2, or equivalent) are advantageous but not mandatory.