UNC Health

About the Company

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research. UNC Health and its 33,000 employees, continue to serve as North Carolina’s Health Care System, caring for patients from all 100 counties and beyond our borders. We continue to leverage the world class research conducted in the UNC School of Medicine, translating that innovation to life-saving and life-changing therapies, procedures, and techniques for the patients who rely on us. General terms of service for UNC Health social media: https://www.facebook.com/unchealthcare/about_details

Listed Jobs

Company Name

UNC Health

Job Title

HR Service Delivery Advisor I

Job Description

**Job title** HR Service Delivery Advisor I **Role Summary** Serve as the first line of support for employees and managers seeking HR information and assistance. Handle routine HR inquiries and transaction requests with accuracy and timely resolution, using a case‑management system (ServiceNow or equivalent). Uphold confidentiality and data security while delivering high‑quality customer service. **Expectations** - Prompt, professional communication via phone, email, or chat. - Accuracy and compliance in all HR transactions and case documentation. - Adherence to established performance metrics for call handling and case resolution. - Continuous learning of new HR processes and technologies. **Key Responsibilities** - Manage first‑point of contact for HR inquiries. - Log, track, and close cases in ServiceNow, capturing all necessary details. - Process general employee HR transactions (benefits, leaves, etc.) in line with policy. - Collaborate with HR team and cross‑functional partners to resolve complex issues. - Maintain strict confidentiality and comply with data protection regulations. **Required Skills** - Strong written and verbal communication, active listening. - Multi‑tasking, prioritization, and meeting deadlines in a fast‑paced environment. - Attention to detail and accuracy in data entry and documentation. - Adaptability to new technology and quick learning of HR systems. - Customer‑service orientation with empathy and professionalism. **Required Education & Certifications** - Associate’s degree or equivalent vocational training (experience may offset). - No licensure or certification required. - Minimum high‑school diploma or GED with four years of relevant customer‑service experience acceptable.

Raleigh-durham-chapel hill, United states

Hybrid

Junior

16-03-2026