Acumatica APAC

www.acumatica.com

2 Jobs

501 Employees

About the Company

Acumatica is a leading innovator in cloud ERP with customers located around the world. Acumatica ERP delivers adaptable cloud and mobile technology with a unique all-inclusive user licensing model, enabling a complete, real time view of your business anytime, anywhere. Through our worldwide network of partners, Acumatica provides the full suite of integrated business management applications, designed to help mid-sized companies thrive in today’s fast-moving markets.

Listed Jobs

Company Name: Acumatica APAC
Job Title: Business Analyst- Manufacturing
Job Description: **Job Title:** Business Analyst - Manufacturing **Role Summary:** Serve as liaison between technical and non-technical teams to analyze and design manufacturing systems, ensuring alignment with operational goals. Focus on process optimization, system configuration, and project delivery. **Expectations:** - 3+ years in manufacturing solutions/ERP systems. - Strong analytical, communication, and stakeholder management skills. - Experience in requirements gathering, system design, and technical documentation. - Ability to lead cross-functional collaboration and deliver end-to-end projects. **Key Responsibilities:** - Analyze business scenarios for production, engineering, MRP/APS systems. - Design workflows, system protocols, and functional specifications. - Conduct user acceptance testing and prepare training materials. - Partner with technical teams to define project scope and deliverables. - Track project timelines/budgets and report critical risks to leadership. - Research and apply market trends to refine solutions. **Required Skills:** - ERP system implementation (e.g., Acumatica, cloud solutions). - Requirements gathering and business process modeling. - Technical proficiency in UML diagrams, workflow tools, data analysis. - Collaboration across departments; stakeholder negotiation. - Documentation of functional specifications and user guides. **Required Education & Certifications:** - Bachelor’s degree in business, engineering, or related field (or equivalent experience). - Proven track record in manufacturing or ERP solution implementation.

Company Name: Acumatica APAC
Job Title: Customer Success Manager
Job Description: **Job Title:** Customer Success Manager **Role Summary:** Manage a portfolio of SaaS/ERP customers to ensure adoption, satisfaction, and growth. Act as the primary customer advocate, driving NPS/CSAT, retention, renewals, and expansion through proactive account management and strategic guidance. **Expectations:** - Achieve high NPS/CSAT scores and meet retention/renewal targets. - Reduce churn/contraction and identify upsell/cross‑sell opportunities. - Deliver quarterly business reviews and maintain a strong executive relationship. **Key Responsibilities:** - Serve as the main point of contact for assigned customers, managing their lifecycle. - Drive adoption of Acumatica solutions, maximizing ROI and business outcomes. - Conduct regular QBRs/ABRs to assess progress, surface risks, and align on strategy. - Own and resolve customer escalations, coordinating cross‑functional teams. - Provide expert guidance on product features, policies, and licensing. - Advise customers on best practices to optimize utilization. - Contribute to continuous improvement of customer success processes and best practices. **Required Skills:** - 5+ years in SaaS or ERP Customer Success, Account Management, Implementation, or Support. - Strong oral and written communication; professional, frictionless style. - Excellent listening, problem‑solving, and de‑escalation abilities. - Proven success managing high‑stakes accounts, renewals, churn mitigation, and expansion. - Ability to build consensus and work effectively in a remote/distributed environment. - Comfortable engaging C‑Level executives at mid‑market and enterprise organizations. - Self‑directed, detail‑oriented, highly organized, and resourceful. - Ability to prioritize and manage diverse workloads in a dynamic setting. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Computer Science, or related field. - Certifications in SaaS Customer Success (e.g., Certified Customer Success Manager – CSM) or CRM platforms (e.g., Salesforce, HubSpot) are preferred.

Bellevue, United states

Hybrid

Mid level

25-11-2025