Acumatica APAC

About the Company

Acumatica is a leading innovator in cloud ERP with customers located around the world. Acumatica ERP delivers adaptable cloud and mobile technology with a unique all-inclusive user licensing model, enabling a complete, real time view of your business anytime, anywhere. Through our worldwide network of partners, Acumatica provides the full suite of integrated business management applications, designed to help mid-sized companies thrive in today’s fast-moving markets.

Listed Jobs

Company Name

Acumatica APAC

Job Title

Customer Success Manager

Job Description

**Job Title:** Customer Success Manager **Role Summary:** Manage a portfolio of SaaS/ERP customers to ensure adoption, satisfaction, and growth. Act as the primary customer advocate, driving NPS/CSAT, retention, renewals, and expansion through proactive account management and strategic guidance. **Expectations:** - Achieve high NPS/CSAT scores and meet retention/renewal targets. - Reduce churn/contraction and identify upsell/cross‑sell opportunities. - Deliver quarterly business reviews and maintain a strong executive relationship. **Key Responsibilities:** - Serve as the main point of contact for assigned customers, managing their lifecycle. - Drive adoption of Acumatica solutions, maximizing ROI and business outcomes. - Conduct regular QBRs/ABRs to assess progress, surface risks, and align on strategy. - Own and resolve customer escalations, coordinating cross‑functional teams. - Provide expert guidance on product features, policies, and licensing. - Advise customers on best practices to optimize utilization. - Contribute to continuous improvement of customer success processes and best practices. **Required Skills:** - 5+ years in SaaS or ERP Customer Success, Account Management, Implementation, or Support. - Strong oral and written communication; professional, frictionless style. - Excellent listening, problem‑solving, and de‑escalation abilities. - Proven success managing high‑stakes accounts, renewals, churn mitigation, and expansion. - Ability to build consensus and work effectively in a remote/distributed environment. - Comfortable engaging C‑Level executives at mid‑market and enterprise organizations. - Self‑directed, detail‑oriented, highly organized, and resourceful. - Ability to prioritize and manage diverse workloads in a dynamic setting. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Computer Science, or related field. - Certifications in SaaS Customer Success (e.g., Certified Customer Success Manager – CSM) or CRM platforms (e.g., Salesforce, HubSpot) are preferred.

Bellevue, United states

Hybrid

Mid level

25-11-2025

Company Name

Acumatica APAC

Job Title

VP HR and TA

Job Description

**Job Title:** Vice President, Human Resources & Talent Acquisition **Role Summary:** Strategic leader responsible for integrating HR business partnership with global talent acquisition. Drives workforce planning, organizational development, and recruitment initiatives to attract, develop, and retain top talent while fostering an inclusive, high‑performance culture across worldwide operations. Reports to the Chief People Officer. **Expectations:** - Align HR and TA strategies with overall business objectives. - Lead a distributed HR team, ensuring operational excellence and compliance across multiple countries. - Influence senior leadership on talent, performance, and organizational effectiveness. - Champion employer branding, diversity, and employee experience initiatives. **Key Responsibilities:** - Partner with executives to formulate and execute HR strategies, workforce plans, and succession frameworks. - Oversee global HR operations, employee relations, and compliance with local employment laws. - Design and implement a data‑driven global talent acquisition strategy, including sourcing, employer branding, and candidate experience. - Guide change‑management and cultural integration projects, especially during rapid growth or M&A activities. - Manage and develop a team of ~15 HR professionals, building capability for both operational and strategic impact. - Collaborate with HR Centers of Expertise to ensure consistent corporate people initiatives worldwide. - Drive diversity, inclusion, engagement, and leadership development programs in partnership with talent development leaders. **Required Skills:** - Strategic thinking and strong business acumen. - Proven ability to influence senior stakeholders and drive change. - Expertise in global HR operations, compliance, and employee relations. - Deep knowledge of talent acquisition best practices, employer branding, and data‑driven hiring. - Leadership experience managing distributed, multicultural teams. - Excellent communication, coaching, and relationship‑building skills. - Experience with HR technology stacks and analytics. **Required Education & Certifications:** - Bachelor’s degree required; Master’s degree preferred. - Professional HR certification (e.g., SHRM‑SCP, SPHR) preferred.

Reston, United states

On site

Senior

30-12-2025