Neighborly Software

About the Company

Neighborly Software is a cloud-based technology platform that is reimagining the administration of Housing, Economic, Community Development, Disaster Recovery/MIT, and Housing Choice Voucher programs. Since 2016 we have delivered software solutions for HUD and Treasury program management to 400+ public and private sector entities across the country, making us the proud market leaders for Housing, Economic & Community Development program management, present in over 30% of all HUD entitlements across the country. Neighborly Software is on a mission to make a difference and we believe community development is one of the most powerful and sustainable ways to create social and economic good. Our platform helps communities make a lasting difference in the lives of low-income families and vulnerable populations. We are purpose-driven people who are dedicated to serving something bigger than ourselves. Helping Communities Help People is at the heart of all we do. It's how we designed our software and it’s how we consistently deliver unmatched experiences to our Neighbors and partners.

Listed Jobs

Company Name

Neighborly Software

Job Title

Sr. Director, Implementation

Job Description

Job title: Sr. Director, Implementation Role Summary: Lead end‑to‑end delivery of highly configurable SaaS solutions for government and public‑sector clients. Develop scalable implementation frameworks, optimize delivery KPIs, and ensure seamless client experience from kickoff to post‑go‑live support. Expectations: • Build and execute implementation strategy for large‑scale government programs. • Deliver projects on time, within scope, and with high client satisfaction. • Mentor and grow a high‑performance implementation team. Key Responsibilities: - Design client‑centric implementation models (self‑guided, hybrid, enterprise). - Partner with Sales to refine scoping documents and alignment strategies. - Coordinate cross‑functional collaboration with Product, Client Success, Finance, Legal, and Partnerships. - Apply PMI/Agile/Waterfall standards to manage projects and UAT programs. - Own implementation KPIs: Time to Value, onboarding success, NPS. - Streamline workflows, create reusable playbooks, and maintain delivery tooling (HubSpot, Jira, Vitally, Zendesk). - Lead change management, enablement, and training initiatives. - Oversee post‑go‑live support and client health metrics. - Coach team toward leadership readiness. Required Skills: - Deep knowledge of government contracting, compliance, and stakeholder engagement. - Proven experience in large‑scale SaaS implementations for public sector. - Strong project management methodology expertise; PMP preferred. - Excellent collaboration and cross‑functional communication. - Process orientation, technical acumen, and coaching ability. Required Education & Certifications: - Bachelor’s degree in Business, Information Systems, Computer Science, or related field. - PMP or equivalent project management certification. - Experience in PE‑backed SaaS organizations is a plus.

Atlanta, United states

Hybrid

Senior

28-10-2025