Belveo

www.belveo.fr

1 Job

11 Employees

About the Company

Outdoors, furniture is tested by the elements: winds buffet parasols, sun and moonlight fade fabrics, and sea air rusts metal. At Belveo, we endeavour to enhance outdoor living with furniture that's both thoughtfully designed and resilient. Our unique windproof parasols epitomise this blend, offering reliability and enduring style. Serving a broad range of customers, from homeowners to businesses, Belveo is establishing a strong foothold in France, the UK, and Spain. Our goal is to grow thoughtfully, crafting furniture that lasts and continues to inspire. Belveo stands for lasting quality and elegance in design.

Listed Jobs

Company Name: Belveo
Job Title: Head of Customer Care - CDI
Job Description: Job Title: Head of Customer Care – CDI Role Summary: Lead a multilingual customer care team across France, the UK, and Spain, ensuring exceptional service that aligns with a premium brand image. Oversee all customer interactions, from pre‑sale enquiries to after‑sale support, and collaborate with operations partners to deliver an outstanding “Belveo experience”. Expectations: - 2–5 years of progressive customer service or customer experience leadership. - Proven ability to recruit, train, motivate, and develop a high‑performing team. - Strong commitment to continuous improvement, innovation, and measurable impact on customer satisfaction metrics. Key Responsibilities: - Hire, onboard, coach, and evaluate a multilingual Customer Care team. - Design and execute proactive pre‑sale and after‑sale support processes for a high‑end product portfolio. - Guarantee 100 % resolution of customer service requests with rapid response times. - Coordinate with warehousing, logistics, and reseller partners to resolve service issues. - Develop and monitor KPIs (customer delight, contact rate, response time, etc.) and deliver regular performance reports to senior management. - Automate repetitive processes and evaluate new tools to improve team efficiency. - Champion the brand’s high‑quality service standards and translate them into tangible customer experiences. Required Skills: - Native or very strong written and spoken French. - Excellent English (fluent) and good Spanish (conversational). - Leadership ability to inspire and mobilise teams through example. - Strong communication, problem‑solving, and organisational skills. - Proficiency with CRM platforms, reporting dashboards, and process‑automation tools. - Multicultural sensitivity and adaptability to diverse markets. Required Education & Certifications: - Bachelor’s degree (or equivalent) in Business, Marketing, or a related field. - Demonstrated 2–5 years’ experience in customer service or experience management roles. ---