MCI Brussels

About the Company

The power of people united in purpose is unstoppable. MCI is a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. We are firm believers in the power of building community since 1987, helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: live & virtual events strategic & digital communications consulting & community solutions We are an independently owned agency headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Listed Jobs

Company Name

MCI Brussels

Job Title

CSU Assistant

Job Description

**Job Title** CSU Assistant (Internship) **Role Summary** Support the Customer Service Unit in both Registration Management and Programme Management for conferences and events. Serve as the primary point of contact for participants and speakers throughout the event lifecycle, handling communications, logistics, and administrative tasks in a fast‑paced, client‑focused environment. **Expectations** - Assertive, proactive, and client‑centric attitude. - Strong attention to detail and problem‑solving mindset. - Excellent time‑management and ability to work under pressure. - Flexible and agile, especially during peak periods. - Quick learner who adapts rapidly to changing priorities. - EU citizen or holder of a valid student visa (UK post‑Brexit). - Available for 6–12 months. **Key Responsibilities** *Registration Management* - Set up and coordinate registrations for multiple projects. - Manage delegate communications, including invoice adjustments, cancellations, and refunds. - Provide onsite participant assistance during physical events when required. *Programme Management* - Support speaker management: secure signed agreements, collect bios, photos, and other deliverables. - Assist with virtual event logistics and onsite speaker welcoming. - Ensure presentations are received and uploaded to the Speaker Ready Room. - Liaise with AV partners to maintain content quality. **Required Skills** - Excellent written and verbal communication in English (second EU language preferred). - Persuasive negotiation and strong interpersonal skills with cross‑cultural awareness. - Presentation and telephone etiquette confidence. - Basic understanding of profit & loss statements and business finance. - Analytical mindset with high attention to detail. - Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams). **Required Education & Certifications** - Currently enrolled in an undergraduate program (or equivalent) in Event Management, Hospitality Management, Business, or a related field. - Internship must be a required component of the academic program.

Brussels, Belgium

Hybrid

10-11-2025

Company Name

MCI Brussels

Job Title

DiscoverEU Travel & Registration Assistant

Job Description

Job Title: DiscoverEU Travel & Registration Assistant Role Summary: Provide hands‑on support for travel coordination, participant assistance, and registration processes for the DiscoverEU EU‑wide train‑travel programme. Expectations: Full‑time internship (3–6 months), proactive use of professional tools, GDPR‑compliant data handling, collaboration with a multilingual team, readiness to learn and deliver solutions. Key Responsibilities: • Respond to participant enquiries via email and chat within internal standards • Assist booking processes, verify travel documents, and track expenses • Manage special travel cases (lost tickets, rebooking, accessibility needs) and escalations • Keep participant records current and support communication flows • Operate registration, helpdesk, and participant database tools • Upload and maintain participant information following GDPR and internal procedures • Perform day‑to‑day administrative coordination tasks • Promote sustainable practices in alignment with EMAS commitments Required Skills: • Excellent written and oral English; fluent in a second EU language (French, German, Dutch, Spanish, Italian, Polish, Turkish, etc.) • Customer‑service mindset with problem‑solving and decision‑making abilities • Attention to detail, strong organisation, and time‑management • Familiarity with reservation/travel‑booking software and helpdesk systems • Knowledge of GDPR principles and data‑protection best practices • Adaptability to a multicultural, fast‑changing environment Required Education & Certifications: • Current enrolment in tourism, travel management, hospitality, or customer‑service program • Valid internship agreement from educational institution • Legal eligibility to undertake internships in Belgium (e.g., via Erasmus+ or Belgium‑based education)

Brussels, Belgium

On site

17-01-2026