HockeyStack

Company Name: HockeyStack
Job Title: Customer Success Manager
Job Description: **Job Title:** Customer Success Manager **Role Summary:** Strategic partner overseeing the full customer lifecycle—onboarding, activation, adoption, and growth—to accelerate time‑to‑value, demonstrate ROI, and drive renewals and expansion for a B2B SaaS company that leverages AI for sales, marketing, and customer success. **Expectations:** - Deliver measurable ROI for each account. - Manage a portfolio of up to a dozen customers across Enterprise, Mid‑Market, and SMB segments. - Act as the voice of the customer and shape product roadmap through field insights. - Collaborate cross‑functionally to eliminate blockers and sustain quality across high‑ and tech‑touch engagements. **Key Responsibilities:** - Own end‑to‑end customer lifecycle: plan, execute, and measure onboarding, activation, adoption, and expansion plans. - Develop and communicate value roadmaps tied to ROI metrics for each account. - Proactively surface upsell and expansion opportunities and present data‑driven insights to executive stakeholders. - Integrate and synthesize GTM data from multiple sources, delivering actionable insights to partners in marketing, sales, and revenue operations. - Facilitate cross‑team alignment to resolve friction points and accelerate adoption. - Represent customer perspectives in product strategy discussions. **Required Skills:** - 3–6 years of experience in Customer Success, Account Management, or Consulting in B2B SaaS. - Proven track record managing a portfolio of customers with measurable onboarding, adoption, and expansion outcomes. - Strong value‑based selling and ROI communication to C‑level executives. - Deep understanding of GTM functions and marketing/revenue analytics. - Ability to operate both high‑touch and tech‑touch in diverse customer segments. - Excellent cross‑functional collaboration, problem‑solving, and bias for action. - Executive communication skills with the ability to build rapport at all levels. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Sales, or related field. - Relevant certifications (e.g., Certified Customer Success Manager, Product‑Marketing Certificate) are a plus.

London, United kingdom

Remote

27-01-2026

Company Name: HockeyStack
Job Title: Business Analyst (East Coast Remote)
Job Description: **Job Title:** Business Analyst (Remote) **Role Summary:** Consultative Business Analyst working directly with B2B clients to diagnose go‑to‑market challenges and deliver data‑driven solutions that improve pipeline management, conversion rates, and overall revenue performance. **Expectations:** - Deliver actionable business insights and recommendations to senior client stakeholders. - Demonstrate strong ownership, agility, and the ability to thrive in a fast‑paced, early‑stage environment. - Serve as the key liaison between customers, Customer Success, Product, and Engineering for continuous improvement. **Key Responsibilities:** - Conduct client needs assessments and translate business challenges into measurable, data‑driven strategies. - Advise on optimization of GTM motions from pipeline generation to revenue conversion. - Collaborate with Customer Success Managers to maintain and grow long‑term relationships. - Diagnose platform issues, identify root causes, and guide clients to effective solutions. - Capture and relay customer feedback to Product and Engineering to inform roadmap and feature enhancements. **Required Skills:** - Business acumen with understanding of revenue‑team operations and B2B SaaS sales cycles. - Excellent stakeholder management and communication, including presentation to senior leaders. - Strong analytical mindset, proficient in interpreting data to support recommendations (SQL not required). - Ownership‑first approach: proactive, results‑oriented, and able to work autonomously. - Ability to work collaboratively across cross‑functional teams (Product, Engineering, Customer Success). **Required Education & Certifications:** - Bachelor’s degree in Business, Economics, Finance, Statistics, Applied Mathematics, or related field. - 1–3 years of experience in business analysis, consulting, strategy, or client‑facing advisory roles, preferably in B2B SaaS or GTM environments.

United states

Remote

Fresher

05-03-2026

Company Name: HockeyStack
Job Title: Data Analyst (East Coast Remote)
Job Description: **Job Title:** Data Analyst (East Coast Remote) **Role Summary:** Deliver customer-facing analytics to drive actionable insights on GTM performance, pipeline health, and marketing spend. Use HockeyStack’s platform and external data sources to translate complex metrics into clear, strategic recommendations for non‑technical stakeholders. **Expactations:** - Analyse GTM and marketing datasets to answer key client questions. - Translate findings into concise, jargon‑free insights for senior stakeholders. - Act as a dedicated data partner for Customer Success Managers, influencing strategic guidance. - Identify and communicate trends that help clients prioritize revenue‑impact actions. - Collaborate with Product, Engineering and CS to drive product improvements and enhance customer experience. - Operate autonomously in a fast‑moving early‑stage environment, delivering high‑impact results quickly. **Key Responsibilities:** - Partner directly with customers to understand revenue goals and challenges. - Query and analyze GTM, pipeline, and marketing data using HockeyStack’s analytics platform. - Produce actionable recommendations that drive measurable business outcomes. - Present insights to non‑technical audiences, ensuring clarity and impact. - Support CS managers by providing data‑backed guidance for client engagements. - Detect cross‑functional patterns and recommend prioritization for marketing and sales activities. - Provide feedback to Product and Engineering to shape future features. - Maintain strong knowledge of industry benchmarks and best practices in GTM analytics. **Required Skills:** - Bachelor’s degree in Mathematics, Statistics, Data Science, Applied Economics, or related quantitative discipline. - 1–3 years of data analytics or consulting experience with a quantitative focus. - Strong analytical and problem‑solving skills; ability to frame ambiguous questions and design structured solutions. - Excellent written and verbal communication; adept at explaining data insights to senior business stakeholders without jargon. - Experience with marketing or GTM/sales analytics preferred. - Familiarity with SaaS, B2B marketing, or revenue analytics considered a plus. - Strategic thinking; ability to recommend actions without deep‑dive data work. - Ownership‑first mindset: initiative, speed, and resourcefulness. - Comfortable thriving in an early‑stage, high‑urgency, results‑driven environment. **Required Education & Certifications:** - Bachelor’s degree in a quantitative field (Mathematics, Statistics, Data Science, Applied Economics, etc.). - No specific certifications required; relevant industry certifications (e.g., Google Data Analytics Professional Certificate, Tableau, or similar) are advantageous but not mandatory.

United states

Remote

Fresher

05-03-2026

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