Storyteq

www.storyteq.com

1 Job

212 Employees

About the Company

Storyteq helps global brands deliver content faster with the power of automation. Bring teams together to create pixel-perfect campaigns on brand, on time and on budget across markets and channels.

Listed Jobs

Company Name: Storyteq
Job Title: Customer Success Manager
Job Description: **Job Title:** Customer Success Manager **Role Summary:** Drive customer satisfaction, adoption, and retention for a SaaS platform serving marketing and creative teams. Build strategic relationships, develop account plans, and identify upsell opportunities while collaborating with sales, account directors, and product teams. **Expectations:** - Deliver proactive client support and guidance in daily operations. - Increase platform utilization and engagement to foster loyalty. - Communicate client feedback to product owners and champion feature improvements. - Identify and pursue growth opportunities within existing accounts. - Represent the company professionally in meetings and trainings. **Key Responsibilities:** - Conduct thorough discovery of client needs, objectives, and challenges. - Lead onboarding, training, and change‑management initiatives. - Create and execute detailed account plans aligned with client goals. - Maintain and deepen relationships with key stakeholder groups. - Monitor usage metrics, provide actionable insights, and report on health scores. - Coordinate with sales and product teams to surface upsell prospects and product enhancements. **Required Skills:** - Proven experience in customer success, account management, or key account management. - Strong analytical ability and commercial acumen. - Assertive, clear communication; skilled at leading meetings and presenting insights. - Structured, organized, and consistent work approach. - Tech‑savvy; ability to learn and master a SaaS platform quickly. - Entrepreneurial mindset with proactive opportunity recognition. - High responsibility, teamwork orientation, and solution‑focused attitude. **Required Education & Certifications:** - Bachelor’s (or Master’s) degree preferred in Communication, Media, Economics, Marketing, Behavioral Sciences, or related field. - No specific certifications required; relevant SaaS or customer success training is a plus.

Birmingham, United kingdom

Hybrid

24-09-2025