Delta Electronics Americas

About the Company

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Listed Jobs

Company Name

Delta Electronics Americas

Job Title

Customer Service Representative

Job Description

Job title: Customer Service Representative Role Summary: Provide end‑to‑end support for sales operations, including processing purchase orders, managing RMAs, shipping samples, and setting up new accounts in SAP/E‑DI. Ensure accurate documentation, timely follow‑up, and efficient use of company portals, while offering bilingual (English‑Mandarin) assistance to internal stakeholders. Expactations: - Process all sales‑related orders in SAP within specified timeframes. - Maintain accurate records and close the loop on shipments, samples, and replacements. - Collaborate with cross‑functional teams to resolve order issues and track RMAs. Key Responsibilities: - Enter and verify purchase orders and credit memos in SAP. - Coordinate shipping of samples, parts, and replacement units, confirming delivery and documentation. - Set up new customer accounts and complete required paperwork via the company portal. - Track and resolve RMAs, ensuring proper return procedures and documentation. - Analyze data to identify process improvements and report discrepancies. - Communicate with customers and internal teams in English and Mandarin as needed. Required Skills: - Proficiency in Microsoft Office (Excel, Word, Outlook). - Experience with SAP and E‑DI transaction processing. - Data analysis and reporting capabilities. - Prior sales support or order‑processing experience. - Bilingual in English and Mandarin (preferred). Required Education & Certifications: - Minimum of a college degree. - Relevant certifications in SAP or sales operations are an asset.

Fremont, United states

On site

10-11-2025