- Company Name
- Facility Grid
- Job Title
- IT Systems Administrator
- Job Description
-
**Job Title:** IT Systems Administrator
**Role Summary:**
Administers enterprise IT operations, including device enrollment, helpdesk support, identity and access management, and SaaS inventory. Leads the lifecycle of user accounts and devices, ensuring secure, efficient workflows. Utilizes AI tools to automate routine tasks and enhance problem resolution.
**Expectations:**
- Deliver end‑to‑end IT onboarding/offboarding for employees.
- Resolve hardware, software, network, and access issues promptly.
- Maintain accurate documentation and knowledge base.
- Manage device fleet, MDM policies, and data backup.
- Administer Microsoft Entra ID, SSO, MFA, and conditional access.
- Track, license, and optimize SaaS applications.
- Support basic network troubleshooting and zero‑trust access.
- Own ticket lifecycle and communicate status to stakeholders.
**Key Responsibilities:**
- Configure, deploy, and maintain MDM (Intune, JAMF, etc.) for macOS and Windows endpoints.
- Administer Azure AD: user provisioning, group policies, SSO (SAML/OIDC).
- Create and enforce device policies (encryption, updates, endpoint protection).
- Conduct hardware/firmware troubleshooting and coordinate vendor support.
- Manage VPN, Wi‑Fi, DNS, DHCP issues; support Tailscale/zero‑trust tooling.
- Build & maintain SaaS inventory, monitor licensing, recommend consolidation.
- Automate routine tasks through PowerShell, Bash, or Python scripts.
- Document network and security configurations.
**Required Skills:**
- 2–4 years IT administration or helpdesk experience.
- Proficiency with Microsoft Entra ID (Azure AD) and M365 (Exchange, SharePoint, Teams).
- Experience with at least one MDM platform (Intune, JAMF, Kandji, Mosyle).
- Strong troubleshooting across macOS, Windows, hardware, and networking.
- Excellent written & verbal communication.
- Willingness to incorporate AI assistants (ChatGPT, Copilot, Claude) into workflow.
- Basic scripting in PowerShell, Bash, or Python.
**Required Education & Certifications:**
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Equivalent work experience acceptable in lieu of degree.
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