- Company Name
- d1g1t
- Job Title
- IT Support Specialist
- Job Description
-
Job title: IT Support Specialist
Role Summary: Provide responsive technical assistance to employees, troubleshoot hardware/software/network issues, manage IT assets, and support onboarding/offboarding processes within a growth-oriented fintech environment.
Expactations: Deliver timely, secure, and compliant IT support; maintain accurate asset inventory; ensure adherence to security baselines (SOC2, ISO 27001); collaborate with Security and Operations teams on incident response and service restoration; contribute to continuous process improvement.
Key Responsibilities:
- Resolve end‑user hardware, software, and connectivity problems across macOS, Windows, Linux, and remote environments.
- Install, configure, and maintain end‑user devices and operating systems with required security hardening.
- Manage user access provisioning, MFA/SSO, and de‑provisioning via centralized identity tools.
- Monitor and maintain endpoint protection, VPN connectivity, and network access controls.
- Maintain IT asset inventory, track licensing, and secure decommissioning.
- Participate in incident response and service restoration.
- Support system updates, patching, and backup validation for workstations and cloud systems.
- Collaborate on data‑protection, access control, and configuration‑management compliance.
- Contribute to IT documentation, user training, and process enhancements.
Required Skills:
- 2–3 years of IT support/help‑desk experience.
- Proficiency in macOS, Windows, Linux configuration, security, and endpoint management.
- Experience with identity/access management (JumpCloud, Azure AD, SSO/MFA).
- Familiarity with endpoint protection, encryption, and patch‑management tools (SentinelOne, N2WS, etc.).
- Knowledge of ITIL service‑management, ticketing systems, and incident escalation workflows.
- Working knowledge of cloud collaboration suites (Google Workspace, Microsoft 365, Atlassian, Slack).
- Exposure to AWS or basic IaaS/SaaS concepts.
- Understanding of software licensing, IT asset management, and secure data handling under SOC2/ISO 27001.
- Strong analytical, troubleshooting, time‑management, and communication skills.
Required Education & Certifications:
- Post‑secondary education in Information Technology or related field.
- Certifications such as CompTIA A+, ITIL Foundation, or equivalent are preferred.