Acme Recruiters

1 Job

2 Employees

About the Company

Acme Recruiters Is fictitious company used for Bullhorn demonstrations

Company Name: Acme Recruiters
Job Title: IT Support Specialist
Job Description: **Job Title**: IT Support Specialist **Role Summary**: Provide day‑to‑day technical support for hardware, software, and network issues. Manage user accounts, troubleshoot Windows environments, and maintain enterprise applications to ensure uninterrupted productivity. **Expectations**: - Resolve incidents within SLA times. - Encourage continuous learning of new technologies. - Communicate clearly with end‑users and stakeholders. **Key Responsibilities**: - Diagnose and resolve hardware, software, and network problems for end‑users. - Manage user accounts and permissions in enterprise systems. - Log, track, and close tickets in the internal ticketing system. - Maintain Microsoft Office 365, Windows OS, and related enterprise software. - Provide proactive support and system monitoring to prevent issues. **Required Skills**: - Degree in IT, Computer Science, or equivalent hands‑on experience. - Proficiency troubleshooting Windows operating systems. - Experience with Microsoft Office 365 and enterprise-level software. - Strong communication abilities across multiple channels. - Ability to manage user accounts and permissions. **Required Education & Certifications**: - Bachelor’s degree in IT, Computer Science, or related field (preferred) or equivalent practical experience. - Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP) (preferred).