- Company Name
- Relais & Châteaux
- Job Title
- Community & Culture Leader - The Wickaninnish Inn
- Job Description
-
**Job Title**
Community & Culture Leader
**Role Summary**
Lead the design, execution, and evaluation of programs that build engagement, belonging, and well‑being across the organization. Serve as a connector and culture‑shaper, collaborating with leadership to embed diversity, inclusion, and sustainability into daily operations and guest experiences.
**Expectations**
- Deliver measurable engagement and well‑being outcomes aligned with strategic goals.
- Maintain accurate budgeting, reporting, and analytics.
- Foster a culture of trust, transparency, and respect at all levels.
- Partner with cross‑functional teams to integrate culture initiatives into operational priorities.
**Key Responsibilities**
- Design and launch engagement, learning, wellness, and appreciation programs reflecting team voices and company values.
- Lead recognition initiatives celebrating milestones, strengths, and stories.
- Set clear goals, track outcomes, analyze data, and refine programs continuously.
- Produce quarterly and ad‑hoc progress reports for senior leadership.
- Manage budget tracking and expense responsibility.
- Provide guidance, tools, and resources to managers to nurture engaged teams.
- Prepare shift briefings and maintain Community & Culture checklists.
- Create internal and external communications, including print, digital, and social media content.
- Curate Instagram content in partnership with Marketing, ensuring brand alignment.
- Design, manage, and improve the team intranet as a central hub.
- Act as a member and occasional co‑facilitator of the Sustainability Committee, supporting initiatives and documentation.
- Build and maintain partnerships with local community organizations.
- Support additional leadership‑directed projects as needed.
**Required Skills**
- Exceptional interpersonal, verbal, and written communication.
- Strong commitment to diversity, inclusion, innovation, and humility.
- Passion for culture, community, and continuous improvement.
- Ability to balance strategic planning with hands‑on execution.
- Highly organized, creatively driven, and people‑centred.
- Proficiency in managing statistics, financial reports, and spreadsheets.
- Professional presentation and time‑management skills.
**Required Education & Certifications**
- Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, Communications, or a related field.
- Professional certifications in HR, diversity & inclusion, or hospitality (preferred).
- Minimum of 3 years’ experience in people operations, culture, employee engagement, or related roles.