- Company Name
- SII Group USA
- Job Title
- ServiceNow Consultant
- Job Description
-
**Job Title**
ServiceNow Consultant
**Role Summary**
Senior-level ServiceNow consultant responsible for leading development, administration, and deployment of ServiceNow solutions (ITAM, ITOM, Flow Designer, scoped apps, integrations) within a global delivery team. Acts as technical lead, mentor, and subject matter expert, ensuring alignment of platform capabilities with business objectives and driving continuous improvement.
**Expectations**
- U.S. Citizen or Green Card holder (no sponsorship).
- Minimum 10 years of hands‑on ServiceNow experience (development, administration, deployment).
- Proven track record as project or program leader.
- Strong communication, autonomy, and self‑motivation.
- Commitment to mentoring, knowledge sharing, and continuous learning.
**Key Responsibilities**
- Collaborate with platform owners and architects to align technical solutions with business goals.
- Maintain, enhance, and optimally configure the ServiceNow ecosystem.
- Lead and manage ServiceNow projects, focusing on ITAM, ITOM, and integration capabilities.
- Mentor and guide teams on ServiceNow best practices and complex solutions.
- Design, develop, and refine workflows, processes, and integrations.
- Ensure platform performance, reliability, and seamless operation to meet business needs.
- Provide consistent support and troubleshoot issues across the organization.
**Required Skills**
- Extensive ServiceNow development, administration, and deployment expertise.
- Deep knowledge of ITAM, ITOM, Flow Designer, scoped applications, integration patterns, and automated testing frameworks.
- Project/program management experience and strong leadership skills.
- Excellent verbal and written communication.
- Ability to teach, train, and promote best practices.
- Self‑driven, responsible, and adaptable to evolving technology.
**Required Education & Certifications**
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist) preferred.
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