- Company Name
- Wise Equation Solutions Inc.
- Job Title
- Systems Analyst (DocuSign platform) - Need Local Candidate to Austin, TX
- Job Description
-
Job Title: Systems Analyst – DocuSign Platform
Role Summary: Administer, support, and optimize the DocuSign eSignature and Contract Lifecycle Management (CLM) environment, ensuring high‑availability, compliance, and efficient contract workflows across business units.
Expectations: Deliver reliable platform operation, proactive issue resolution, and continuous improvement of contract processes; act as the primary liaison between internal stakeholders and the DocuSign vendor; provide training and governance support to maintain best‑practice contract management.
Key Responsibilities
- Configure and maintain DocuSign CLM workflows, smart rules, eForms, and automation tools.
- Provide technical support, training, and documentation to business users across multiple divisions.
- Integrate DocuSign with external systems (e.g., Salesforce, Active Directory) and enforce security, data integrity, and integration standards.
- Monitor system performance, review release notes, coordinate with DocuSign on updates, and manage ticket resolution.
- Collaborate with CLM Steering Committee and user groups to align workflows, ensure compliance, and oversee contract review & approval processes.
- Serve as the primary point of contact for vendor management, including issue escalation, contract renewals, add‑on procurement, and usage reporting.
Required Skills
- Advanced knowledge of DocuSign eSignature, CLM, Notary, and related capabilities.
- Proven experience configuring CLM workflows, automation rules, and enterprise integrations.
- Familiarity with Salesforce integration, Active Directory, ticketing systems, and SaaS security protocols.
- Strong stakeholder engagement, communication, and documentation abilities.
- Ability to lead training sessions and contribute to Center of Excellence initiatives.
Required Education & Certifications
- Bachelor’s degree in Information Systems, Business Administration, or related field.
- Minimum 5 years of hands‑on experience with DocuSign eSign/CLM or comparable contract management platforms.
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