WakeMed

About the Company

WakeMed Health & Hospitals is a private, not-for-profit health care organization based in Raleigh, N.C. The 900+ bed system comprises a network of health care facilities that includes: • Level I Trauma Center and tertiary referral hospital, children’s hospital and rehabilitation hospital in Raleigh, N.C. • Community hospital in Cary • Women’s hospital and family health center in North Raleigh • Comprehensive outpatient centers and freestanding emergency departments in Brier Creek, Garner and Apex • Freestanding Children's Emergency Department and dedicated Children’s Hospital • One of the highest volume heart centers in the United States • Level IV Neonatal Intensive Care Unit • Multiple outpatient rehabilitation sites • 40+ primary care and specialty physician practices • Home health services WakeMed’s team of 8,000+ nurses, technologists and medical support staff and more than 1,000 affiliated physicians serve the residents of Wake County and beyond using the most advanced technologies and facilities to ensure the finest in health care. Specialties WakeMed is home to two nationally accredited, award winning Chest Pain Centers and two nationally accredited, award winning Stroke Centers. Centers of excellence include cardiac and vascular care, women’s and children’s services, physical rehabilitation, emergency and trauma, orthopedics, neurosciences, home care and numerous wellness and community outreach programs.

Listed Jobs

Company Name

WakeMed

Job Title

ServiceNow Developer *hybrid*

Job Description

Job Title: ServiceNow Developer (Hybrid) Role Summary: Design, develop, configure, test, implement, and maintain the ServiceNow platform, collaborating with business and IT teams to translate operational needs into functional solutions, deploy releases, and ensure continuous platform health and performance. Expections: Deliver high‑quality ServiceNow enhancements on schedule, maintain platform stability, adhere to IT standards and governance, and provide effective support and training to end users and administrators. Key Responsibilities: - Design and configure ServiceNow modules and services to meet business requirements. - Develop custom scripts, business rules, UI policies, client scripts, UI actions, and integrations using JavaScript, REST, and SOAP. - Manage release cycles: gather requirements, build update sets, conduct UAT, and deploy new releases. - Perform system testing, validation, and troubleshooting; resolve defects and performance issues. - Maintain administrators tasks: user/role management, workflow updates, data quality, and backup procedures. - Monitor platform usage, performance metrics, and SLA compliance; generate and review operational reports. - Provide day‑to‑day support, knowledge sharing, and documentation for end users and technical staff. Required Skills: - Strong ServiceNow development and administrative skills (JavaScript, GlideRecord, UI/Client scripts, integration). - Experience with ITSM processes and ServiceNow best practices. - Ability to translate business requirements into technical designs and solutions. - Proficient troubleshooting and debugging. - Excellent communication and stakeholder management. Required Education & Certifications: - Bachelor’s degree in Information Systems, Computer Science, or Information Technology. - ServiceNow System Administrator Certification. - Minimum 3 years of experience in IT application support or ServiceNow support.

Raleigh, United states

On site

Junior

04-11-2025