cover image
Knit

Knit

goknit.com

2 Jobs

99 Employees

About the Company

Knit is the simplest way to get from survey to story in a week or less—combining the speed and power of AI with the strategic guidance of expert researchers, end-to-end. With quant and qual integrated into a single study, Knit delivers AI-generated surveys, automated analysis, and rich, editable reporting—all refined by real humans—to give you a full, nuanced picture of your consumer.

Listed Jobs

Company background Company brand
Company Name
Knit
Job Title
Staff Full Stack Engineer (NYC)
Job Description
**Job Title:** Staff Full Stack Engineer **Role Summary:** Lead foundational engineering efforts to build and scale an agentic AI platform for enterprise consumer research. Shape core infrastructure, design complex multi-agent workflows, and deliver end-to-end solutions with a focus on performance, reliability, and enterprise-grade security. **Expectations:** - Thrive in ambiguity and high-ownership environments. - Bridge technical depth with product impact, prioritizing speed and quality. - Collaborate cross-functionally to solve complex AI challenges. - Embrace autonomy and context-switching in a fast-paced, hypergrowth setting. **Key Responsibilities:** - Own 0→1 and 1→N feature development across the stack (design docs, data pipelines, FastAPI services). - Architect and implement AI agent orchestration systems with deterministic fallbacks, guardrails, and auditable workflows. - Design React/Next.js interfaces for AI-native, human-in-the-loop user experiences. - Build experimentation platforms (prompt/agent CI/CD, drift detection, safety layers, evaluation frameworks). - Prioritize system performance via model optimization, caching, batching, and infrastructure efficiency. - Ensure reliability through instrumentation, monitoring, on-call ownership, and incident postmortems. - Mentor engineers and elevate team technical standards. - Ship frequently with concise documentation, robust testing, and production-ready deployments. **Required Skills:** - Proficiency in Python, TypeScript, React, Next.js, and FastAPI. - Expertise in LLM/agent systems, RAG, vector databases (e.g., Pinecone), and prompt engineering. - Strong command of event-driven architectures, streaming, and workflow engines. - Experience with observability tools (OpenTelemetry/Prometheus) and enterprise security (SOC 2/GDPR). - Backend proficiency: Python frameworks, Kafka/SQS, database systems (MongoDB, S3, Redis). - Infrastructure management: AWS, Docker, Kubernetes, CI/CD (GitHub Actions). - Ability to leverage AI tools (Cursor, Copilot, Claude) for iterative code development. - Clear communication and ownership mindset for ambiguous problems. **Required Education & Certifications:** Not specified in the job description.
New york, United states
On site
23-02-2026
Company background Company brand
Company Name
Knit
Job Title
Customer Success Director, Market Research
Job Description
**Job Title:** Customer Success Director, Market Research **Role Summary:** Lead post‑sale success for Knit’s market‑research platform, overseeing onboarding, adoption, and renewal for strategic and growth‑stage accounts. Act as primary liaison for most customers, driving value realization, expanding usage, and contributing to revenue growth through cross‑functional collaboration with Sales, Research, and Product teams. **Expectations:** - Operate remotely within the US; align with core hours (Mon‑Fri 9 am‑5 pm ET). - Occasional travel for customer meetings, industry conferences, and in‑person team events (≈2 times/year). - No direct reports; influence stakeholders across client and internal teams. **Key Responsibilities:** - Own full post‑sale lifecycle: onboarding, implementation, enablement, success planning, renewals, and commercial negotiations. - Deliver live and asynchronous training (walkthroughs, demos, guides) to boost platform adoption across research workflows. - Monitor credit usage and activated use cases; identify gaps and propose expansion opportunities. - Provide high‑context product support, resolve issues promptly, and maintain high satisfaction scores. - Build trusted relationships with key stakeholder groups; conduct partnership briefs and success check‑ins. - Collaborate with Client Partners on strategic accounts to surface insights, remove blockers, and shape success plans. - Lead or support renewal, pricing, and contract negotiations to secure continued revenue. - Identify and execute upsell/expansion opportunities in partnership with Sales, Research, and Product. - Create and maintain scalable enablement resources and self‑service content. - Advocate customer feedback internally to influence product roadmap and feature development. **Required Skills:** - 8+ years market‑research experience (agency, research‑tech, or client side). - 6+ years managing client relationships, driving value, and leading end‑to‑end renewals/upsells. - Proven ability to guide customers through complex onboarding and adoption processes. - Strong analytical skills; comfortable monitoring usage metrics and credit consumption. - Excellent communication and presentation abilities (live and asynchronous). - Cross‑functional collaboration experience with Sales, Product, and Research teams. - Ability to influence senior stakeholders and act as a trusted advisor. - Proficiency with research platforms or customer‑success tools (e.g., CRM, CS platforms). **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Research, or related field (or equivalent professional experience). - Relevant certifications (e.g., Customer Success Management, Project Management) are a plus but not mandatory.
New york, United states
Remote
Senior
05-03-2026