ComplyAdvantage

2 Jobs

465 Employees

About the Company

Our mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff. ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.

Listed Jobs

Company Name: ComplyAdvantage
Job Title: Associate Customer Success Manager
Job Description: **Job title** Associate Customer Success Manager **Role Summary** Drive customer adoption, satisfaction, and revenue growth for a SaaS anti‑money‑laundering platform. Own end‑to‑end client relationships, from onboarding through renewal, while supplying product feedback and enabling upsell opportunities. **Expactations** - Achieve high customer satisfaction scores and low churn rates. - Deliver successful onboarding and implementation plans within agreed timelines. - Build and maintain long‑term client trust, acting as the main point of contact. - Generate cross‑sell/upsell revenue in partnership with sales/account management. - Provide actionable customer insights to shape product roadmaps. **Key Responsibilities** - Manage a portfolio of customers: onboarding, training, adoption, and ongoing support. - Create and execute implementation plans in collaboration with technology, compliance, and risk teams. - Proactively increase adoption, utilization, and renewal rates. - Resolve client queries and coordinate with internal teams for issue resolution. - Identify and pursue upsell/cross‑sell opportunities. - Drive new feature roll‑outs, including training and communication to clients and internal stakeholders. - Contribute to market development: develop collateral, refine product requirements, and support marketing initiatives. - Represent the voice of the customer internally, feeding feedback to product and engineering teams. **Required Skills** - Strong customer‑centric mindset with passion for advocacy. - Proactive, self‑directed problem solver with excellent execution. - Solid process‑management and multi‑deadline handling. - Relationship‑building and consensus‑seeking across cross‑functional teams. - Basic technical fluency (APIs, cloud platforms). - Experience in project management and startup environments preferred. **Required Education & Certifications** - Bachelor’s degree in business, communications, or related field. - Any relevant certifications in customer success, project management, or compliance are a plus.

London, United kingdom

Hybrid

17-11-2025

Company Name: ComplyAdvantage
Job Title: Senior Customer Success Manager (French Speaking)
Job Description: Job Title: Senior Customer Success Manager (French Speaking) Role Summary: Leads end‑to‑end customer success for French‑speaking institutional clients of a SaaS AML platform. Owns portfolio relationships, drives adoption, ensures renewal, and influences product roadmap through customer advocacy. Expectations: - Fluency in French (native or near‑native). - Proven track record managing C‑suite relationships. - Strong customer‑centric mindset with proactive problem‑solving. - Comfortable with technology concepts (APIs, cloud). - Self‑driven, organized, and able to manage multiple deadlines. - Prior startup or fast‑growth environment experience preferred. Key Responsibilities: 1. Manage lifecycle of strategic French‑speaking customers: onboarding, training, adoption, renewal. 2. Serve as single point of contact; coordinate across product, sales, marketing, compliance, and tech teams. 3. Design and execute implementation plans; ensure successful onboarding and integration. 4. Provide proactive support, improve utilization, minimize churn, and secure renewals. 5. Drive cross‑sell and upsell initiatives in partnership with sales/account team. 6. Capture customer feedback to shape product roadmap and inform feature releases. 7. Train customers and internal teams on new features; develop related communications. 8. Contribute to market development: create collateral, collaborate on future requirements. Required Skills: - Native‑level French communication (written and verbal). - Strong relationship and stakeholder management (C‑suite to operational teams). - Process management and project coordination. - Self‑starter with independent problem‑solving ability. - Basic technical aptitude (APIs, cloud platforms). - Presentation and training delivery skills. - Collaborative mindset and cross‑functional coordination. Required Education & Certifications: - Bachelor’s degree in Business, Finance, Law, Technology, or related field.