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Assembled

Assembled

www.assembled.com

3 Jobs

154 Employees

About the Company

Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.

Listed Jobs

Company background Company brand
Company Name
Assembled
Job Title
Software Engineer - Integrations Platform
Job Description
Job Title: Software Engineer – Integrations Platform Role Summary Design, build, and maintain a unified integrations framework that powers real‑time data sync, bi‑directional connectors, and AI‑native integration capabilities across Assembled’s product suite. Own platform reliability, scalability, and observability while aligning with product, engineering, and customer success teams to deliver mission‑critical integration solutions. Expectations - Deliver robust, secure, and performant integration services for enterprise customers (Salesforce, Zendesk, ServiceNow). - Architect and extend a reusable integration framework covering authentication, rate limiting, retries, and error handling. - Scale real‑time sync pipelines to handle millions of events daily with strong consistency guarantees. - Implement monitoring, alerting, and observability for integration failures and performance KPIs. - Mentor and collaborate with cross‑functional teams to prioritize high‑impact integration use cases. Key Responsibilities - Build and maintain REST, GraphQL, Webhook, and streaming API connectors. - Develop data pipelines using Postgres, Snowflake, event queues, and Redis. - Automate security‑focused tasks: token management, permission enforcement, audit logging. - Design observability dashboards in Datadog / CloudWatch / Mezmo to surface failures, latency, and usage trends. - Collaborate with Product and GTM to identify and prioritize integration needs that drive adoption and revenue. - Conduct code reviews, performance tuning, and capacity planning for high‑throughput integration workloads. - Stay current on API evolution, third‑party outage patterns, and best practices in distributed integration systems. Required Skills - 5+ years software engineering experience; proven track record building integrations, APIs, or distributed systems. - Strong proficiency in Go or Python; comfortable with REST, GraphQL, Webhooks, and streaming APIs. - Experience with data sync and pipeline technologies: Postgres, Snowflake, Kafka/RabbitMQ, Redis. - Hands‑on knowledge of AWS, Kubernetes, and observability tools (Datadog, CloudWatch, Mezmo). - Expertise in authentication (OAuth, JWT), rate limiting, retries, and error handling patterns. - Experience designing real‑time sync pipelines and monitoring systems for high availability. - Excellent communication, stakeholder collaboration, and problem‑solving skills; ability to thrive in ambiguous, cross‑functional environments. Required Education & Certifications - Bachelor’s degree in Computer Science, Software Engineering, or related technical field (or equivalent professional experience). - No specific certifications required, but familiarity with AWS Certified Solutions Architect or similar is a plus.
New york, United states
Hybrid
Mid level
17-11-2025
Company background Company brand
Company Name
Assembled
Job Title
Software Engineer - Forecasting & Scheduling
Job Description
**Job title:** Software Engineer – Forecasting & Scheduling **Role Summary:** Design, develop, and maintain end‑to‑end pipelines for forecasting support contact volume and creating optimal schedules for large teams of support agents. Deliver scalable back‑end solutions in statically typed languages, integrate machine learning models, and enable fast model deployment and iteration. **Expactations:** - Proficiency in Go, Java, or Rust for back‑end development. - Experience with Python ML libraries (pandas, SciPy, seaborn) for statistical analysis. - Background working on machine learning or algorithmic teams. - Strong focus on performance (statistical and runtime). **Key Responsibilities:** - Build forecasting interfaces and inference servers to predict contact volume and required staffing. - Develop data pipelines that collect, clean, and prepare data for models. - Design scheduling systems that ingest team preferences, customer constraints, and labor laws to generate optimal agent rosters. - Implement MLOps practices to support rapid model deployment, monitoring, and iteration. - Collaborate with product and data science teams to refine models and scheduling algorithms. **Required Skills:** - Backend engineering in a statically typed language (Go, Java, Rust). - Python programming for data analysis and model prototyping. - Knowledge of ML/AI pipeline architecture and deployment. - Statistical modeling and predictive analytics. - Performance tuning of code and data pipelines. - Familiarity with scheduling constraints and labor regulations is a plus. **Required Education & Certifications:** - Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field. - Equivalent industry experience may substitute for formal education.
San francisco, United states
On site
31-12-2025
Company background Company brand
Company Name
Assembled
Job Title
Customer Success Manager - Strategic Accounts
Job Description
**Job title** Customer Success Manager – Strategic Accounts **Role Summary** Own and grow relationships with Assembled’s largest, high‑value customers. Drive adoption of the WFM and Assist AI platforms, deliver measurable ROI, and identify upsell and renewal opportunities. Serve as the voice of the customer for product strategy and provide cross‑functional alignment across sales, product, solutions, and technical support. **Expectations** * Manage a portfolio of strategic accounts (typically 10–20) and maintain regular executive‑level engagement. * Deliver on business outcomes, retention, and expansion targets. * Play a key role in the quarterly roadmap through data‑driven customer insights. * Travel as needed for on‑site training, business reviews, and executive meetings. **Key Responsibilities** * Lead account planning and execution; set quarterly goals and monitor progress with dashboards. * Project‑manage customer initiatives, coordinating product, sales, partnerships, and engineering. * Capture and communicate customer feedback; translate challenges into product and service improvements. * Own renewal negotiations, upsell opportunities, and churn mitigation strategies. * Design and implement scalable customer lifecycle playbooks to increase adoption, retention, and expansion. * Maintain and develop metric‑tracking systems to enable proactive engagement. * Collaborate with Solutions, AI Deployment Strategists, and Technical Support to ensure successful outcomes across the customer lifecycle. **Required Skills** * Strategic account management and executive relationship building. * Strong project management and cross‑functional collaboration. * Analytical mindset with proficiency in data interpretation to drive decisions. * Excellent communication, presentation, and stakeholder management. * Resilience and determination to navigate ambiguity and roadblocks. * Proactive, growth‑oriented mentality with willingness to experiment. * Ability to travel for onsite customer engagements. **Required Education & Certifications** * Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience). * Minimum 5 years of experience in customer success, business operations, consulting, or related roles, with at least 3 years in highly strategic, analytical environments. ---
New york, United states
Hybrid
Mid level
22-01-2026