Sensi.AI

www.sensi.ai

1 Job

115 Employees

About the Company

Sensi.AI is the most trusted 24/7 Care Copilot, using audio technology with the highest level of precision. Sensi’s care intelligence technology drives significant growth and efficiency for home care businesses by providing a 360-degree understanding of a senior’s physical, emotional, and cognitive needs.

Listed Jobs

Company Name: Sensi.AI
Job Title: Customer Success Manager
Job Description: **Job Title** Customer Success Manager **Role Summary** Helps clients achieve success with Sensi.AI’s home‑care AI platform post‑sale, ensuring high renewal rates, upsell, and overall customer satisfaction through relationship building, advisory service, and proactive support. **Expectations** - Account owner accountable for renewal, upsell, and adoption metrics. - Serve as trusted advisor to clinical and operational leaders. - Translate customer data into value stories for executive stakeholders. - Advocate for customer needs in product roadmap discussions. **Key Responsibilities** - Own assigned portfolio of accounts from onboarding through renewal. - Lead virtual and in‑person executive business reviews. - Identify and cultivate growth and adoption opportunities. - Manage onboarding in collaboration with clinical enablement and implementation teams. - Build trust to convert customers into champions and referenceable advocates. - Partner internally with engineering, product, and support to influence roadmap. **Required Skills** - 4+ years in customer success, account management, or related roles. - Strong relationship‑building, empathy, and urgency. - Data‑driven storytelling and executive communication. - Technical aptitude; ability to quickly master product and industry knowledge. - Ability to thrive under pressure and meet measurable metrics. **Required Education & Certifications** - Bachelor’s degree required. - Experience in clinical, health, or home‑care environments strongly preferred (no formal certification required).

Austin, United states

Hybrid

Junior

17-11-2025