Provide Business Solutions

About the Company

Provide is a Consulting and Services agency in the heart of the Spanish capital Madrid. Our team's of specialists mission is to support leaders and decision makers in strategic areas, such as Big Data and Business Intelligence solutions, Internal and External Communication, Change management, Project Management, Operational Support, and other information technology related spheres of actions.

Listed Jobs

Company Name

Provide Business Solutions

Job Title

Information Technology Support Technician

Job Description

**Job title:** Information Technology Support Technician **Role Summary:** Provide on‑site and remote IT support for an aerospace client, ensuring hardware and software uptime, delivering second/third‑level assistance, and contributing to the deployment of new technologies and digital transformation initiatives. **Expactations:** - Recent graduate or early‑career IT professional. - High level of English proficiency. - Proactive, customer‑oriented mindset with strong team spirit. - Willingness to work in a multifunctional, international environment. **Key Responsibilities:** - Install, configure, update, and maintain PCs and related hardware. - Prepare training servers/PCs, manage software installations, and provide access to training accounts. - Conduct weekly checks of training rooms and related IT infrastructure. - Deliver L2/L3 on‑site and remote support for OS, applications, user accounts, network, and hardware issues. - Monitor system availability and proactively resolve incidents. - Draft technical documentation (installations, configurations, procedures). - Coordinate hardware replacements and incident follow‑up with external support teams. - Administer IT infrastructure, applications, and databases. - Support national and international projects and coordinate system/server updates. - Manage national and international training room reservations and the reservation application. - Serve as liaison with local partners and support teams, provide process improvement ideas. - Participate in implementing new technologies (virtualization, cloud services, data structures). **Required Skills:** - Strong knowledge of IT hardware and Windows operating systems. - Scripting/programming experience (e.g., PowerShell) appreciated. - Experience with Google Workspace (G Suite). - Familiarity with ServiceNow is a plus. - Excellent troubleshooting, communication, and documentation skills. - Ability to work independently and within a cross‑functional team. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field (recent graduate acceptable). - Any relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Toulouse, France

Hybrid

18-11-2025