Ingenio Global

About the Company

Ingenio is a specialist recruitment business for SaaS companies, and our purpose is to source exceptional talent for leading SaaS companies in the UK and Ireland.

We attract, recommend and hire experienced professionals in our client's businesses. With expertise in leadership, sales & marketing, project delivery and development & engineering roles, Ingenio places best-in-industry talent on a permanent or contract basis.

Listed Jobs

Company Name

Ingenio Global

Job Title

Senior Customer Success Manager | OTE £86k

Job Description

**Job Title** Senior Customer Success Manager **Role Summary** Lead and nurture relationships with mid‑market and enterprise customers to drive adoption, renewals, and expansion of a cloud‑based SaaS platform. Own end‑to‑end customer lifecycle, ensuring high Net Revenue Retention (NRR) and customer satisfaction. **Expectations** - Own a portfolio of high‑value customers and serve as the primary point of contact. - Deliver measurable value and business outcomes that align with customers’ objectives and the company’s revenue goals. - Maintain a strong ability to influence executive stakeholders and collaborate cross‑functionally with Product, Sales, and Leadership teams. **Key Responsibilities** 1. Build and sustain long‑term relationships with senior stakeholders across assigned accounts. 2. Own onboarding, adoption, and value realization for each customer, ensuring successful implementation of the platform. 3. Manage contract renewals, negotiate terms, and secure upsell, cross‑sell, and expansion opportunities to maximize NRR. 4. Monitor customer health metrics, proactively identify risks, and lead escalations to resolution. 5. Conduct Quarterly Business Reviews (QBRs), executive reviews, and customer presentations. 6. Serve as the customer voice internally, providing feedback to Product, Sales, and Leadership. 7. Coordinate with internal teams to deliver excellent service and support. **Required Skills** - 3+ years of experience in Customer Success, Service Delivery, or client‑facing SaaS roles. - Proven track record of managing renewals, retention, and expansion in a technology environment. - Strong communication skills, comfortable presenting to executives and senior stakeholders. - Commercial awareness and ability to discuss business outcomes, ROI, and value propositions. - Highly organized, self‑motivated, and capable of managing complex customer portfolios. - Passion for SaaS, customer value, and measurable business results. **Required Education & Certifications** - Bachelor’s degree (or equivalent experience) in Business, Marketing, Information Technology, or a related field. - No specific certifications required; Customer Success or SaaS‑related certifications are a plus.

London, United kingdom

Hybrid

Senior

03-02-2026

Company Name

Ingenio Global

Job Title

Account Director | £200K OTE (AI & Data)

Job Description

Job Title: Account Director – AI & Data Role Summary: Lead strategic account management for two high‑value global clients in the AI, data, and automation space, driving a £2m gross profit quota. Act as the executive sponsor, delivering consultative, insight‑led selling to grow and retain accounts. Expactations: Deliver on annual GP quota, expand account revenue, maintain high client satisfaction, and position the firm as a strategic partner in digital customer experience transformation. Key Responsibilities: - Own end‑to‑end international sales strategy and execution for assigned accounts. - Build and nurture executive relationships, acting as the primary commercial liaison. - Drive account expansion through consultative selling and data‑driven insights. - Collaborate with cross‑functional teams (solution, delivery, finance) to design and close large deals. - Monitor performance metrics, forecast revenue, and report on quota attainment. - Provide strategic guidance on AI, data, and automation solutions tailored to client needs. Required Skills: - Minimum 10 years of B2B enterprise sales with a proven record managing strategic accounts. - Demonstrated success in account growth via insight‑led, consultative selling. - Deep knowledge of AI, data, and automation software & services. - Strong leadership, negotiation, and communication abilities. - Ability to work independently in a fast‑paced, growth‑focused environment. Required Education & Certifications: - Bachelor’s degree in business, sales, technology, or equivalent professional experience.

London, United kingdom

Hybrid

Senior

25-02-2026