Bupa

About the Company

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.

We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

For more information, visit www.bupa.com

Listed Jobs

Company Name

Bupa

Job Title

Learning Lead

Job Description

**Job Title** Learning Lead **Role Summary** Senior Learning & Development Partner responsible for designing, delivering, and evaluating impact‑focused training across a multi‑site hospital and diagnostic centre network. Combines strategic vision, stakeholder collaboration, and compliance oversight to drive workforce development and business performance. **Expectations** - Lead the end‑to‑end learning strategy aligned with organisational goals. - Act as a trusted advisor to senior leaders, delivering bespoke, high‑impact learning solutions. - Maintain compliance with statutory and mandatory training programmes while fostering a culture of continuous professional development. - Use data and insights to inform budget planning, programme effectiveness, and continuous improvement. - Coordinate apprenticeship and clinical leadership initiatives across multiple sites. **Key Responsibilities** 1. Partner with business leaders to identify learning, talent, and performance priorities. 2. Conduct comprehensive training needs assessments and challenge assumptions to ensure relevance and timeliness. 3. Design and deliver engaging learning content (e.g., workshops, e‑learning, clinical skills training) using modern methods and PowerPoint. 4. Coach managers and leaders to build their own development pathways. 5. Promote and manage apprenticeship programmes and clinical leadership development opportunities. 6. Build and nurture cross‑functional relationships to ensure L&D initiatives are integrated, communicated, and adopted. 7. Administer and monitor statutory and mandatory training, keeping records up to date. 8. Manage the learning budget: planning, tracking in‑year spend, and reporting on ROI. 9. Analyze learning metrics and produce reports for senior management to demonstrate impact and guide strategy. **Required Skills** - Certified Insights Discovery Practitioner (mandatory). - Proven expertise in learning strategy, curriculum design, and delivery. - Strong stakeholder engagement and influence across all organisational levels. - Experience leading learning programmes in multi‑site or complex operations. - Advanced needs‑analysis and budget‑management capabilities. - Data‑driven decision making and impact measurement. - Proficient in creating and delivering content with PowerPoint. - Excellent knowledge of statutory and mandatory training compliance. - Passion for creating diverse CPD offerings and fostering a culture of continuous learning. **Required Education & Certifications** - Certified Insights Discovery Practitioner credential. - Minimum of 5‑7 years of progressive L&D experience, preferably within healthcare or a large service organisation. - Bachelor’s degree in Human Resources, Learning & Development, Business Administration, or related field required. - Additional certifications (e.g., APCTP, CPD, Clinical Education) are an advantage but not mandatory.

London, United kingdom

On site

Senior

18-11-2025

Company Name

Bupa

Job Title

Data Scientist

Job Description

**Job Title** Data Scientist (Fixed‑Term) **Role Summary** Lead end‑to‑end AI and data science projects in the healthcare/insurance domain. Own the full lifecycle of model development, deployment, and operational monitoring within a cloud‑based MLOps framework. Collaborate with cross‑functional teams, provide technical mentorship, and ensure solutions meet regulatory and ethical standards. **Expectations** - Deliver end‑to‑end solutions that drive commercial growth and improve customer outcomes. - Maintain model performance, monitor data drift, and optimize pipelines continuously. - Advocate responsible AI practices and ensure compliance with GDPR, DPA, and health‑insurance regulations. - Communicate complex technical insights to non‑technical stakeholders and promote data‑driven decision making. **Key Responsibilities** - Develop business cases, design solutions, perform feature engineering, build models, and deploy them to production. - Operate and scale cloud‑based ML platforms (e.g., Snowflake, Azure, GCP). - Monitor operational metrics: scoring latency, model accuracy, data drift, and perform continuous improvement. - Use agile practices to plan, track, and deliver backlog items (Azure DevOps Boards, Repos, Pipelines). - Educate stakeholders on AI capabilities, data strategy, and responsible AI principles. - Collaborate with data scientists globally to share knowledge and standardise practices. - Ensure all work adheres to regulatory frameworks and internal Responsible AI Guidelines. **Required Skills** - Hands‑on experience with Python and SQL in a cloud environment. - Proven track record in delivering AI/GenAI projects from concept to production. - Solid understanding of ML infrastructure and architecture for scalable platforms. - Experience monitoring model performance, data drift, and latency. - Agile mindset with familiarity using Azure DevOps tools. - Excellent written and verbal communication; ability to translate technical concepts for business audiences. - Knowledge of healthcare/clinical/insurance data (EHR, clinical notes, imaging). - Commitment to ethical AI and compliance with GDPR, DPA, and responsible‑AI frameworks. **Required Education & Certifications** - Bachelor’s or Master’s degree in Computer Science, Statistics, Data Science, or a related field. - Relevant certifications (e.g., Microsoft Certified: Azure Data Scientist Associate, SnowPro Core) are an advantage but not mandatory.

England, United kingdom

Hybrid

26-11-2025

Company Name

Bupa

Job Title

Head of CRM and Low Code Platform and Product Engineering

Job Description

**Job title:** Head of CRM and Low‑Code Platform & Product Engineering **Role summary:** Lead the modernization and integration of CRM and low‑code platforms (Microsoft Power Platform, Dynamics 365, Salesforce) across the UK and India. Build and steer engineering teams, implement agile delivery, and drive continuous improvement in software quality, observability, and reliability. Own product strategy, road‑mapping, and operational excellence for customer‑facing technology. **Expectations:** - Deliver a unified CRM and low‑code platform that powers sales, service, insights, and digital experiences. - Expand in‑house engineering capability (60–80 FTE) by hiring, coaching, and retaining senior managers and engineers. - Transition from outsourced to in‑house delivery while maintaining continuity and compliance. - Embed modern engineering practices (CI/CD, trunk‑based development, automation, observability) to accelerate releases and reduce incidents. **Key responsibilities:** 1. Define technical vision and strategy for CRM and low‑code platforms. 2. Build, coach, and lead high‑performing teams in the UK and India; hire up to six senior engineering managers. 3. Establish platform teams for Power Platform/Dynamics, Salesforce, and Data; implement agile product ways of working. 4. Own product management for CRM and low‑code platforms – strategy, delivery, and support. 5. Drive adoption of CI/CD, trunk‑based development, test automation, and reliability engineering. 6. Introduce observability practices to improve monitoring, incident response, and service performance. 7. Manage transition from outsourced to in‑house engineering, ensuring continuity and compliance. **Required skills:** - Proven senior engineering leadership (30+ FTE, multiple managers). - Deep technical expertise in CRM/low‑code architecture and customization. - Experience with Microsoft Power Platform, Dynamics 365, Salesforce, and Azure Cloud. - Strong background in modern software engineering practices (CI/CD, automation, cloud, reliability engineering). - Ability to communicate complex concepts clearly to technical and non‑technical audiences. - Inclusive leadership with hiring, coaching, and diverse team development. **Required education & certifications:** - Bachelor’s or Master’s degree in Computer Science, IT, or equivalent professional experience. - Professional certifications in CRM, low‑code, or cloud platforms (e.g., Microsoft Certified: Power Platform – Solution Architect, Salesforce Certified Technical Architect) preferred but not mandatory.

London, United kingdom

Hybrid

16-12-2025

Company Name

Bupa

Job Title

People Operations Administrator

Job Description

**Job Title:** People Operations Administrator **Role Summary:** Provide legally‑compliant, customer‑focused administrative support to People Managers across the UK and Ireland within a busy People Department. Manage recruitment documentation for dentists and hygienists, handle contract changes, leaver paperwork, and ensure compliance with legislation, company policies, and data protection standards. **Expectations:** - Deliver high‑quality service with strong verbal and written communication. - Work independently while following guidance, meeting tight deadlines and prioritising tasks. - Demonstrate meticulous attention to detail and a professional, friendly telephone manner. - Contribute ideas for process improvement and technology enhancements. **Key Responsibilities:** - Create formal offers, draft contracts, and manage secure signing/receiving of acceptance. - Process contract changes, leaver documentation, and other associate life‑cycle transactions. - Verify right‑to‑work, clinical references, GDC registration, qualifications, and GDPR compliance. - Support Practice Managers, Clinicians, and Support Centre colleagues with recruitment paperwork. - Identify and implement continuous improvement initiatives for service delivery. - Maintain accurate high‑volume administrative records in line with Bupa policies and brand standards. **Required Skills:** - Proficient in Microsoft Office (Word, Excel, Outlook). - Basic experience with electronic signing tools (e.g., Adobe Sign). - Strong initiative, ability to follow guidance and work autonomously. - Exceptional attention to detail. - Excellent customer‑service orientation; proven front‑line or operational experience. - Ability to explain recruitment and contractual terms in clear, plain English. - Good organizational skills; capable of balancing deadlines and prioritising workload. **Required Education & Certifications:** - Minimum: Secondary education (e.g., GCSE, high school diploma) or equivalent. - No specific certifications required; prior experience in HR/People processes or administrative roles is advantageous.

Bristol, United kingdom

Hybrid

22-12-2025