The View Hotel Rabat

About the Company

The View Rabat Perched in the heart of Morocco’s capital, The View Rabat stands as a symbol of elegance, modern luxury, and authentic Moroccan hospitality. Overlooking the breathtaking skyline of Rabat, the hotel offers a perfect blend of sophistication and comfort making it the preferred destination for business travelers, diplomats, and leisure guests alike. From its panoramic views and refined décor to its exceptional culinary experiences and world-class wellness facilities, every detail at The View Rabat is designed to inspire and delight. Our dedicated team embodies the spirit of service excellence, ensuring every guest enjoys an unforgettable stay. Whether for an elegant escape, a successful business meeting, or a memorable event, The View Rabat redefines what it means to experience true five-star hospitality in Morocco. The View Rabat – Where Luxury Meets Perspective.

Listed Jobs

Company Name

The View Hotel Rabat

Job Title

Receptionist

Job Description

Job Title: Receptionist Role Summary: Provide exceptional guest service at the front desk of a luxury hotel. Manage daily front‑office operations, including check‑in, check‑out, reservations, and guest inquiries. Maintain a welcoming environment, support the front‑office team, and ensure all standard procedures and hospitality systems are utilized efficiently. Expectations: - Deliver high‑quality customer service that reflects the hotel’s five‑star reputation. - Handle all front‑desk responsibilities accurately and promptly. - Communicate professionally with guests and internal departments. - Coordinate with housekeeping and other units to meet guest requests. - Operate reservation and property management systems with proficiency. Key Responsibilities: - Greet guests upon arrival and process check‑in and check‑out procedures. - Manage reservations, including modifications, cancellations, and over‑booking scenarios. - Provide information on rooms, rates, services, and local attractions. - Address and resolve guest concerns or complaints escalating to the supervisor when necessary. - Operate and maintain the property management system (PMS) and booking engine. - Handle telephone inquiries and direct calls to appropriate departments. - Perform administrative tasks such as filing, logging, reporting, and signature posting. - Ensure the front‑desk area is clean, organized, and stocked with necessary materials. - Collaborate with the front‑office supervisor and team to meet operational goals. - Uphold security protocols and manage guest documentation. Required Skills: - Excellent customer‑service orientation and interpersonal communication. - Proficiency in English; fluency in French highly desirable. - Strong organizational and multitasking abilities. - Problem‑solving skills and the ability to handle challenging situations. - Familiarity with hospitality management systems (PMS, booking engines). - Attention to detail and accuracy in data entry and documentation. Required Education & Certifications: - Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. - Equivalent professional experience in a reception or front‑office role acceptable. - Certifications in hospitality or customer service (e.g., CHT, HCA) are a plus.

Rabat, Morocco

On site

12-11-2025

Company Name

The View Hotel Rabat

Job Title

Front Office Supervisor

Job Description

Job Title: Front Office Supervisor Role Summary: Oversee daily front‑office operations, ensuring efficient check‑in/check‑out processes, high‑level guest service, and effective coordination of reservations and front‑desk staff. Expectations: - Maintain exceptional service standards and guest satisfaction. - Lead and develop the front‑office team to achieve operational goals. - Resolve guest issues promptly and professionally. Key Responsibilities: - Supervise reception staff and schedule duties. - Manage check‑in/check‑out procedures and front‑desk flow. - Coordinate reservations, room assignments, and booking systems. - Monitor and improve guest service quality and response times. - Handle escalated guest complaints and operational problems. - Maintain accurate front‑office documentation and reporting. - Support training and onboarding of new front‑desk personnel. Required Skills: - Strong supervisory and team‑leadership abilities. - Experience in receptionist duties and front‑desk operations. - Excellent customer‑service skills. - Proficiency with reservation and booking systems. - Effective verbal and written communication. - Problem‑solving and crisis‑management skills. - Fluent in English; additional language skills preferred. Required Education & Certifications: - Minimum high‑school diploma or equivalent. - Hospitality or customer‑service related coursework or certification preferred.

Rabat-salé-kénitra, Morocco

On site

12-11-2025