AllianceHCM

About the Company

Alliance Human Capital Management (HCM) is heavily invested in providing the latest technology backed by the most personalized customer service in the industry. Since 1989, we have worked with the unique needs of our clients to ensure we always provide them with the most superior solution and unrivalled support. In fact, Alliance has been fortunate to experience 20-30% growth every year since our founding, and we’ve expanded into one of the largest privately-held human capital management services in the nation. At Alliance, we are committed to providing real-time, web-based solutions that exceed the everyday functions of our competitors. Because we own our proprietary online software and develop enhancements in-house, we are able to use the latest technologies to create our single database solution for all your employee management tasks. Our HCM system delivers paperless Applicant Tracking, Onboarding, Work Opportunity Tax Credits, Employee Self-Service, Payroll Processing, Human Resource Management, Benefits Enrollment, Timekeeping, and more, all within one platform. Though Alliance continues to advance year after year, we still try to under-promise and over-deliver our products and services, not the other way around. We always keep our pricing transparent and simple so you know exactly what you’re paying for. And we don’t just refer to our clients around the nation as our partners and friends, we actually treat them that way. Since day one, Alliance has always been about providing stellar service; we listen to what our users want from their workforce management solution, and we make sure to deliver. In the coming future, Alliance will continue to accelerate the development of our unparalleled single database solution while still keeping our customers' voices, like yours, at the center of everything we do. By maintaining our commitment to listen, learn, and get to know our clients, we know we’re the true HCM partnership you’ve been looking for.

Listed Jobs

Company Name

AllianceHCM

Job Title

Salesforce Administrator

Job Description

**Job Title:** Salesforce Administrator **Role Summary:** Lead and maintain Salesforce platform (Sales, Service, Marketing, and Omni‑Channel) to support HR and payroll solutions. Provide technical support, training, and automation to enhance user productivity and customer experience. **Expectations:** - Deliver scalable, automated solutions that drive business growth. - Collaborate with sales, marketing, and operations stakeholders. - Continuously improve platform performance and security. **Key Responsibilities:** - Administer user accounts, permissions, profiles, and security across multiple Salesforce applications. - Provide day‑to‑day technical support, troubleshoot issues, and conduct end‑user training. - Configure and optimize Sales Cloud (opportunity management, third‑party tools). - Manage Marketing Cloud (data extensions, Journey Builder, email templates). - Design and maintain Service Cloud (case management, knowledge base, entitlements, SLAs). - Set up and manage Omni‑Channel routing, queues, and agent capacity models. - Create case routing rules, escalation processes, auto‑response rules, and workflow automation. - Implement Agentforce and Einstein AI features for agent productivity and customer experience enhancement. **Required Skills:** - 2+ years experience with Sales and Service Cloud implementations and management. - Proficiency in Apex, Visualforce, Lightning Web Components, and SOQL/SQL. - Strong knowledge of Omni‑Channel setup, routing, and queue management. - Ability to design custom objects, fields, workflows, and security models. - Experience with Agentforce and Einstein AI configuration. **Required Education & Certifications:** - Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). - Salesforce Platform Developer I/II or Service Cloud Consultant certification (preferred). ---

The woodlands, United states

On site

Junior

13-11-2025