- Company Name
- KPMG UK
- Job Title
- Senior Manager - ServiceNow
- Job Description
-
Job Title: Senior Manager – ServiceNow HRSD
Role Summary
Lead and manage end‑to‑end delivery of ServiceNow Human Resources Service Delivery (HRSD) solutions for enterprise clients, providing strategic and technical guidance, driving transformational initiatives, and growing the Powered HR practice through coaching and business development.
Expectations
- Deliver high‑quality HRSD deployments that meet client goals.
- Advise on HR operating model, self‑service, portal, virtual agent, and key processes such as onboarding, absence management, mobility, and offboarding.
- Contribute to bid, proposal, and commercial negotiations.
- Mentor and develop junior staff while fostering a collaborative practice culture.
- Ensure seamless integration with payroll, benefits, and finance systems and uphold data integrity.
Key Responsibilities
- Lead ServiceNow HRSD implementation projects and working teams.
- Provide expert advice to clients on transformation, process optimization, and benefit realization.
- Oversee technical integration with third‑party applications; manage data migration and integrity.
- Produce and maintain comprehensive project documentation including business requirements, functional specifications, configuration documents, process flows, use cases, and traceability matrices.
- Drive business development activities: bids, proposals, and contract negotiations.
- Share knowledge, develop thought leadership, and support career progression within the Powered HR group.
Required Skills
- Proven track record delivering ServiceNow HRSD programmes.
- Advanced functional understanding of ServiceNow HRSD.
- Experience leading HR transformation projects, managing workstreams, and coordinating teams.
- Strong stakeholder management, communication, and presentation skills.
- Familiarity with other HCM clouds (Oracle, Workday, SuccessFactors) is desirable.
- Proficiency in agile and waterfall methods.
- Excellent documentation, reporting, and analytical abilities.
- Ability to quickly learn new technologies and transfer knowledge effectively.
- Capability to produce key project deliverables (requirements, specs, use cases, etc.).
Required Education & Certifications
- Bachelor’s degree in Information Technology, Business, Human Resources, or a related discipline.
- Relevant ServiceNow certifications (e.g., System Administrator, Advanced HRSD) preferred.