Farnborough Airport

About the Company

Farnborough Airport is Europe's leading business aviation airport offering an ideal gateway to London. With an award winning terminal, hangars and fixed based operations, the airport offers a complete portfolio of business aviation services dedicated to delivering a seemless customer experience. The most modern airport of its kind offering a 5 star service with no compromises to passengers, crew and aircraft.

Listed Jobs

Company Name

Farnborough Airport

Job Title

Customer Service Duty Manager

Job Description

**Job title:** Customer Service Duty Manager **Role Summary:** Lead and manage daily customer service operations at an airport terminal, ensuring exemplary service for passengers, crew, and visitors. Oversee staff scheduling, performance, and compliance, coordinate with terminal operations and ground handling, resolve incidents, maintain safety and procedural standards, and provide accurate reporting. **Expectations:** • Deliver five‑star customer service consistently. • Manage shift staffing, overtime, and performance. • Resolve operational, staffing, compliance, and customer complaints promptly. • Maintain safety, security, and environmental compliance. • Represent company values in all interactions. • Support training needs and asset maintenance. **Key Responsibilities:** - Supervise shift operations, ensuring high‑quality customer service. - Plan and authorise staff coverage and overtime in partnership with the Customer Service Manager. - Conduct performance reviews and assist with recruitment and employee matters. - Perform Agent and Concierge duties as required, modeling company procedures. - Liaise with Terminal Operations and Ground Handling to coordinate daily operations and contingency plans for adverse weather. - Enforce SOPs for safety, security, and efficiency, and conduct routine checks on assets and terminal facilities. - Collaborate with the Training Manager to identify and deliver training programs. - Compile comprehensive daily shift reports, record delays, and document complaints. - Report complaints to management immediately. - Attend management and airport meetings as requested. - Uphold company values (Proud, Passionate, Ambition, Together) and support community volunteering initiatives. - Demonstrate adherence to health & safety, compliance, environmental, and data protection regulations. - Provide ad‑hoc support for departmental activities as needed. **Required Skills:** - Proven people‑management experience. - Strong organisational, planning, and prioritisation skills. - Excellent verbal and written communication. - Proficient computer skills (MS Office, ERP). - High attention to detail and commitment to a five‑star service standard. - Ability to make concise decisions and solve problems under pressure. - Leadership ability to influence and mentor a team. - Flexibility, proactive attitude, and capacity to work unsupervised. **Required Education & Certifications:** - Right to work in the UK and full valid UK driving licence or equivalent. - 5‑year continuous employment/education record with no unexplained gaps. - Clear Criminal Record Check (CRC) to required security clearance level. - Farnborough Airport Airside Driving Permit (must be obtained/maintained). - No specific degree requirement; relevant experience and qualifications are acceptable.

Farnborough, United kingdom

On site

26-11-2025

Company Name

Farnborough Airport

Job Title

Customer Service Agent

Job Description

Job Title: Customer Service Agent Role Summary: Provide comprehensive front‑line support to passengers and crew at an airport terminal, ensuring efficient and safe movement, high service standards, and compliance with safety, security, and regulatory requirements. Expectations: - Deliver friendly, proactive customer service to all travelers and staff. - Uphold company values (Proud, Passionate, Ambitious, Together) in daily interactions. - Maintain awareness of operational procedures, safety, and legal obligations. - Demonstrate flexibility across diverse shifts and responsibilities. Key Responsibilities: - Escort passengers and luggage to lounge areas, ensuring optimal comfort and convenience. - Maintain terminal and lounge cleanliness to exceptional standards. - Transport passengers and crew to and from aircraft using company vehicles or by escorting personal vehicles. - Support flight crews with logistical assistance. - Facilitate visitors’ needs, including hotel, restaurant, and transportation bookings. - Greet arriving aircraft promptly, welcoming passengers and crew. - Provide welcome and check‑in services for large flights in line with operating procedures. - Process passengers requiring government checks (Immigration, Customs, VAT) with accuracy and speed. - Adhere to company policies, reporting structures, safety protocols, GDPR, and Modern Slavery statements. - Identify and manage occupational risks related to workload, workload/conflict, and workplace behaviour. - Assist with ad‑hoc tasks and activities as requested by management. - Participate in voluntary community or company initiatives when feasible. Required Skills: - Proven customer‑facing experience, preferably in aviation or transportation sectors. - Strong verbal and written communication abilities. - Excellent interpersonal and empathy skills. - Ability to work independently and as part of a team under varying shift patterns. - Valid UK driving licence and Farnborough Airport Driving Permit (or equivalent). - Clear Criminal Record Check (CRC) to the required security clearance level. - Familiarity with safety, compliance, and environmental standards relevant to an airport environment. - Awareness of GDPR, UK Modern Slavery legislation, and other relevant data‑protection regulations. Required Education & Certifications: - Full 5‑year employment and educational history with no unaccounted gaps. - Clear CRC certificate suitable for airport operations. - Valid UK driving licence (full). - Farnborough Airport Driving Permit (or equivalent) required. Desirable: - Airside driving experience.

Farnborough, United kingdom

On site

Mid level

10-12-2025