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LEAP Legal Software

LEAP Legal Software

careers.leaplegalsoftware.com

2 Jobs

651 Employees

About the Company

LEAP is an international leader in client-first legal software. We’re powered by a global team of technological innovators and legal experts, supporting firms across the United States, Canada, United Kingdom, Australia, and New Zealand. Our all-in-one productivity platform empowers legal professionals worldwide to practise law more efficiently and profitably. All this is possible because we genuinely care about the work we do and the people we work with. Visit careers.leaplegalsoftware.com to learn more.

Listed Jobs

Company background Company brand
Company Name
LEAP Legal Software
Job Title
Digital Growth Marketing Manager
Job Description
**Job Title** Digital Growth Marketing Manager **Role Summary** Lead the development, execution, and optimization of paid and earned digital demand generation campaigns to attract, nurture, and convert high-quality leads across multiple channels. Drive measurable pipeline growth by collaborating with cross-functional teams, managing budgets, and leveraging data to improve return on investment. **Expectations** - Deliver consistent lead generation and pipeline growth that meets or exceeds agreed targets. - Own end‑to‑end digital campaign performance, from strategy to reporting. - Collaborate closely with Sales, Marketing Systems, Product, and Events to align on buyer personas, messaging, and funnel optimization. - Maintain rigorous data hygiene and transparent reporting across all platforms. **Key Responsibilities** - Develop and refine the digital demand generation strategy in partnership with stakeholders. - Plan, launch, and manage multi‑channel paid campaigns (search, social, display, and e‑mail). - Own key performance metrics (MQLs, SQLs, CPL, ROI) and produce concise, actionable reports. - Collaborate with creative/content teams to produce landing pages, banners, and other assets. - Implement and optimize automated nurture workflows in Marketing Cloud/Pardot. - Conduct journey mapping, funnel analysis, and conversion rate optimization across touchpoints. - Manage campaign budgets, forecast spend, and ensure cost‑efficiency. - Monitor and improve lead quality, addressing bottlenecks with Sales and Marketing Systems. **Required Skills** - Proven experience (≥5 years) in digital marketing with a focus on lead generation and pipeline development. - Proficiency with paid media platforms: Google Ads, Bing Ads, LinkedIn Ads, Reddit, and social advertising. - Strong analytical mindset; ability to interpret data from Google Analytics, Salesforce, Pardot, and other tools. - Hands‑on expertise in marketing automation (Pardot, Marketing Cloud) and CRM (Salesforce). - Solid understanding of SEO, content marketing, and social media amplification. - Excellent project management, cross‑functional collaboration, and communication skills. **Required Education & Certifications** - Bachelor’s degree in Marketing, Business, Communications, or related field. - Relevant certifications (Google Ads, Google Analytics, LinkedIn Marketing Solutions, Pardot, or similar) are a plus.
Toronto, Canada
Hybrid
25-11-2025
Company background Company brand
Company Name
LEAP Legal Software
Job Title
Helpdesk Technician
Job Description
**Job Title** Helpdesk Technician **Role Summary** Provide timely, high‑quality support to users of LEAP’s legal practice productivity software across email, phone and live chat channels. Maintain deep product knowledge, meet service‑level KPIs, and proactively enhance self‑service resources. Build strong client relationships and collaborate with cross‑functional teams to drive customer satisfaction. **Expectations** - Minimum 1 year of customer‑facing experience. - Excellent written and verbal communication, with strong writing skills for knowledge‑base articles. - Strong analytical and problem‑solving abilities. - Proficiency with Microsoft Word and Excel; familiarity with CRM systems, ideally Salesforce. - Team‑oriented, detail‑focused, with effective time‑management and deadline‑adherence. - Enthusiastic, thriving in a high‑energy, collaborative environment. - Legal or numerate education is advantageous but not mandatory. **Key Responsibilities** - Respond to support requests via email, phone, and live chat, diagnosing and resolving issues efficiently. - Achieve or exceed established key performance indicators (KPIs). - Create and update written how‑to guides, demo videos, and other self‑help content. - Maintain accurate records of case details and resolutions in the CRM. - Collaborate with product, engineering, and service‑delivery teams to improve support processes. - Gather and report client feedback to inform product enhancements. **Required Skills** - Customer‑service excellence. - Clear, concise communication and technical writing. - Analytical thinking and troubleshooting. - Proficiency in Microsoft Word and Excel. - CRM experience (Salesforce preferred). - Team collaboration and communication. - Strong attention to detail. - Time‑management and deadline‑delivery. **Required Education & Certifications** - Minimum secondary education; qualification in a legal or numerate discipline preferred. - Professional certifications such as Microsoft Office Specialist or Salesforce Administrator beneficial.
London, United kingdom
Hybrid
Fresher
09-12-2025