- Company Name
- Everience Benelux
- Job Title
- Systems Administrator (m/w/d)
- Job Description
-
**Job Title**
Systems Administrator (m/w/d)
**Role Summary**
Maintain and support the client group’s IT infrastructure, delivering level 2/3 technical assistance, system management, incident resolution, and stakeholder coordination. Ensure service quality, SLA compliance, and data integrity across Windows, Linux, Exchange, M365, VMware, Citrix, and cloud environments while managing storage, backups, databases, and monitoring tools.
**Expectations**
- Provide high‑quality, SLA‑compliant support for end‑users and application managers.
- Document incidents, knowledge base updates, and system changes.
- Participate in out‑of‑hours emergency rota.
- Manage and optimize system resources, ensuring compliance with security policies.
- Travel between UK and France business locations; must hold valid passport/international travel documents.
**Key Responsibilities**
1. **Level 2/3 Support** – Troubleshoot, resolve, and document tickets; collaborate with Service Desk & application managers.
2. **Systems Management** – Oversee Windows, Linux, Exchange, M365, VMware/Citrix, cloud (GCP, AWS, Azure) environments; manage messaging, networking, storage (SAN), backups (Veeam), databases (SQL, MySQL, Sybase); produce and maintain technical documentation.
3. **Incident Management** – Investigate incidents, coordinate emergency interventions, and update procedures for future resolution.
4. **Stakeholder Relations** – Work with internal/external partners on deployment projects, continuous improvement initiatives, and knowledge transfer to Service Desk.
**Required Skills**
- Proficiency in Windows 11, Windows Server 2016/2022, and RedHat Linux.
- Experience with Microsoft Exchange, Microsoft 365, VMware, Citrix Virtual Apps/Desktops.
- Knowledge of GCP, AWS, or Azure cloud services.
- Familiarity with SAN, PowerShell, Linux shell scripting, SQL/MySQL/Sybase databases.
- Use of monitoring tools such as Centreon or Nagios.
- Backup and disaster‑recovery expertise, preferably Veeam.
- Strong analytical, problem‑solving, and prioritization skills under pressure.
- Excellent written and spoken English; French language skills a plus.
- Ability to work independently and collaboratively; customer‑oriented mindset.
**Required Education & Certifications**
- Minimum 3 years of university‑level education with focus on computer or server administration.
- At least 3 years of relevant industry experience in systems administration.
- Preferred certifications: Windows Server, Linux, VMware, Citrix, and cloud platform (AWS/Azure/GCP) credentials.
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