Miele

www.miele.com

1 Job

6,668 Employees

About the Company

Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise. As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime. Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up. Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.

Listed Jobs

Company Name: Miele
Job Title: Freelance Sales Back Office Manager BENEFRALUX - 12 months
Job Description: **Job Title:** Freelance Sales Back Office Manager (Western Europe Cluster) **Role Summary:** Lead and streamline sales back‑office (SBO) operations across Belgium, Luxembourg, France, and the Netherlands, coordinating with local teams and a shared service center in Poland. Serve as the strategic interface between cluster stakeholders and the regional SBO management, driving process harmonisation, digital initiatives, and continuous improvement to enhance customer satisfaction. **Expectations:** - Maintain seamless information flow and high data quality for cluster sales activities. - Act as a change agent, advancing digitalisation and process excellence. - Deliver measurable performance against KPIs/SLA for end‑to‑end SBO. - Foster strong relationships with regional and local stakeholders in a matrix environment. **Key Responsibilities:** - Champion SBO process harmonisation across the cluster, collaborating with regional and local SBO teams. - Manage national sales processes (pricing, logistics, contracts) and stay updated on local sales strategies and promotions. - Represent the cluster, escalating issues, gathering feedback, and communicating needs to central SBO. - Analyse customer feedback (NPS/CSAT) to identify improvement opportunities. - Ensure effective communication between cluster stakeholders and the regional SBO manager. - Design, implement, and monitor KPIs and SLAs for end‑to‑end SBO. - Support digital initiatives (Tradeplace, B2B Portal, EDI) and ensure high‑quality master data maintenance. - Report performance and improvement actions to the regional Head of SBO. **Required Skills:** - Strong leadership and people‑management capabilities (minimum 3 years experience). - Proven change‑management and process optimisation experience. - Ability to work effectively in a matrix and multicultural environment. - Excellent analytical, structured, and pragmatic mindset. - International project management experience and prioritisation skills. - Willingness to travel monthly within the cluster and to Poland. - Fluent in English, French, and Dutch; strong written and verbal communication. **Required Education & Certifications:** - University degree in Commerce, Business Administration, or related field. - Minimum 5 years of sales operations experience (preferably in sales back‑office/customer service). - Relevant certifications in project management or business process improvement are advantageous.