- Company Name
- CalOptima
- Job Title
- Salesforce / CRM Architect (ITS Architect III)
- Job Description
-
**Job Title**
Salesforce / CRM Architect (ITS Architect III)
**Role Summary**
Lead the design, architecture, and delivery of enterprise‐grade Salesforce/CRM solutions that enable digital transformation across member, provider, and internal systems. Provide strategic roadmap, integration, security, and governance to align with business goals and regulatory requirements.
**Expectations**
- Architect scalable, secure, high‑performance CRM solutions following enterprise standards.
- Own the CRM architectural blueprint, data models, integration patterns, and system interfaces.
- Guide development teams and vendors, ensuring best practices, code quality, and compliance.
- Collaborate cross‑functionally to drive roadmap, evaluate vendors, and implement continuous improvement.
**Key Responsibilities**
- Design and implement Salesforce and related CRM platforms ensuring alignment with enterprise architecture.
- Lead integration of Salesforce with data warehouses, member/provider portals, claims payment systems, and other enterprise services.
- Define data governance, synchronization, and migration strategies to maintain data quality and consistency.
- Establish and enforce CRM development standards, code reviews, release management, and documentation.
- Ensure adherence to security policies (HIPAA, enterprise security) and regulatory requirements.
- Serve as trusted advisor to business and IT stakeholders on CRM capabilities, limitations, and roadmap planning.
- Provide technical leadership to offshore and local vendor teams, offering Salesforce guidance and oversight.
- Publish cloud architecture guidelines and promote best practices throughout the organization.
**Required Skills**
- Proven Salesforce architecture and CRM solution design experience (≥5 years).
- Strong knowledge of Apex, Lightning Web Components, declarative tools, and integration patterns.
- Experience with cloud-native architecture, data modeling, and enterprise integration.
- Familiarity with security frameworks, HIPAA compliance, and data governance.
- Vendor management and stakeholder engagement skills.
- Ability to translate business requirements into robust technical solutions.
**Required Education & Certifications**
- Bachelor’s degree in Information Systems, Computer Science, or related field.
- Minimum 8 years of progressive IT experience with cloud architecture (equivalent education + experience acceptable).
- Salesforce certifications: Certified Application Architect, Certified System Architect; SAP Certified Technical Architect (CTA) highly desirable.
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