- Company Name
- Petal
- Job Title
- Program Manager
- Job Description
-
**Job Title:** Program Manager
**Role Summary**
Lead and manage multiple, complex technology projects within the healthcare domain, ensuring alignment with strategic objectives, stakeholder coordination, and program governance.
**Expectations**
- Deliver projects on time, within scope, and budget while maintaining high quality.
- Maintain clear communication with clinical, deployment, product, and technical teams.
- Provide timely updates to senior management and influence strategic decisions.
**Key Responsibilities**
1. Define, communicate, and maintain program vision aligned with organizational priorities.
2. Plan, coordinate, and supervise entire project life cycles, collaborating with internal and external stakeholders.
3. Determine resource requirements, develop timelines, estimate costs, and adjust plans as needed.
4. Establish clear task priorities, manage competing priorities across teams.
5. Represent program status, issues, and risks to management; facilitate decision‑making.
6. Oversee documentation, maintain knowledge bases, and ensure compliance with governance standards.
7. Manage scope changes, re‑budget, and reschedule with stakeholders.
8. Lead solution design based on client/user needs, in partnership with functional teams.
9. Monitor program performance via KPIs, produce progress reports, and recommend optimisations.
10. Act as primary point of contact for client communication and needs understanding.
11. Mobilise and lead cross‑functional teams, fostering collaboration and motivation.
**Required Skills**
- 5‑8 years in program/project management; minimum 3 years managing complex technology projects.
- Proficiency with project management tools (e.g., Smartsheet, Monday.com).
- Strong budgeting, scheduling, and KPI‑based performance monitoring.
- Demonstrated experience coordinating multiple interdependent projects.
- Strategic thinking, decision‑making, and accountability for results.
- Motivational leadership with excellent cross‑functional collaboration.
- High organisational, proactive problem‑solving, and adaptability.
- Exceptional oral and written communication; strong interpersonal skills.
- Bilingual proficiency in English and French (written, spoken, read).
- Experience in medical or hospital environment is an asset.
**Required Education & Certifications**
- University degree (any field).
- PMP certification or Master’s degree in Project Management is an asset.