ACI Worldwide

About the Company

ACI Worldwide, an original innovator in global payments technology, delivers transformative software solutions that power intelligent payments orchestration in real time so banks, billers, and merchants can drive growth, while continuously modernizing their payment infrastructures, simply and securely. With nearly 50 years of trusted payments expertise, we combine our global footprint with a local presence to offer enhanced payment experiences to stay ahead of constantly changing payment challenges and opportunities. In short, we’re helping banks, merchants and billers capture rising real-time opportunities and volumes, all to meet the shifting needs of their consumers and business customers.

Listed Jobs

Company Name

ACI Worldwide

Job Title

Dir Services

Job Description

**Job Title** Director of Services – Northern Europe **Role Summary** Lead end‑to‑end delivery of professional services and premium support for payment‑processing solutions across Northern Europe. Own program governance, client relationships, financial stewardship, and cross‑functional team performance to meet contractual and quality standards. **Expectations** - Deliver projects on time, within budget, and to agreed quality targets. - Achieve regional financial and operational KPIs. - Maintain compliance with corporate conduct, ethics, and internal controls. - Foster a high‑performance, collaborative service culture. **Key Responsibilities** - Manage the full implementation lifecycle: pre‑sales to production support. - Establish and enforce governance models; monitor timelines, budgets and quality. - Serve as primary executive contact; nurture client relationships and handle escalations. - Drive financial performance: budget monitoring, forecasting, and profitability analysis. - Lead cross‑functional delivery teams (PMs, architects, consultants, engineers). - Identify and implement process improvements and best‑practice frameworks. - Allocate resources and manage skills planning; deliver training initiatives. - Prepare and present portfolio status reports to senior stakeholders. - Collaborate with pre‑sales teams; author and approve Statements of Work. - Perform other related duties as required. **Required Skills** - Leadership & team management (large, distributed teams). - Project governance, risk & issue management. - Client relationship & escalation resolution. - Financial acumen: budgeting, forecasting, profitability tracking. - Process improvement, methodology implementation. - Resource & capacity planning. - Strong communication, stakeholder management, and presentation abilities. - Adept with delivery tools (MS Project, JIRA, Confluence, etc.). **Required Education & Certifications** - Bachelor’s degree in Business, Engineering, Computer Science or related field. - Professional certifications such as PMP, PRINCE2, ITIL, or equivalent preferred. - Industry knowledge in payment systems or fintech is an asset.

London, United kingdom

Remote

20-12-2025