- Company Name
- Workhuman
- Job Title
- Manager, Salesforce Administration
- Job Description
-
Job title: Manager, Salesforce Administration
Role Summary: Lead and evolve the organization’s Salesforce ecosystem, combining advanced administration with managerial responsibilities. Own platform strategy, architecture, and security; drive automation and integration; mentor and manage a team of developers; collaborate with GTM leaders to translate business needs into scalable technical solutions.
Expactations: Minimum 5 years Salesforce Administration with proven leadership of development teams. Must hold a Salesforce Administrator certification; Advanced Administrator, Revenue Cloud Consultant, and Service Cloud Consultant preferred. Demonstrated expertise in declarative tools (Flows, Lightning), Apex/SOQL, and deployment tools. Proven ability to design and implement complex security models, automation, data governance, and API‑based integrations. Strong stakeholder management, communication, and coaching skills.
Key Responsibilities:
- Own Salesforce configuration, architecture, and platform strategy.
- Design and implement advanced automation (Flows, Lightning) and scalable revenue and service cloud solutions (CPQ, Billing, Service Cloud).
- Manage complex security models: roles, profiles, permission sets.
- Lead, mentor, and groom Salesforce developers; oversee development lifecycle, code reviews, and deployment processes.
- Develop and execute integration strategy with ERP, marketing automation, and data enrichment tools using APIs and middleware.
- Maintain data integrity through audits, deduplication, validation rules; partner with RevOps for forecasting and reporting.
- Serve as trusted advisor to GTM leadership; translate business requirements into technical designs.
- Drive cross‑functional projects to enhance user experience and system efficiency.
- Produce and maintain system documentation, process flows, and enablement materials; conduct training for end‑users and power users.
Required Skills:
- Salesforce platform administration and architecture.
- Declarative automation (Flows, Process Builder, Lightning Components).
- Apex, SOQL, and deployment tools (Salesforce DX, ANT).
- Revenue Cloud (CPQ, Billing) and Service Cloud implementations.
- API integration (REST/SOAP), middleware (MuleSoft, Dell Boomi, etc.).
- Data governance, security, and compliance.
- Leadership, communication, stakeholder management, and mentoring.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
- Salesforce Administrator certification (required).
- Advanced Administrator, Revenue Cloud Consultant, Service Cloud Consultant (preferred).
Framingham, United states
On site
Mid level
27-02-2026