Welcome Break

About the Company

Welcome Break is one of the UK’s leading motorway service area operators, running 53 service areas and 31 hotels across the UK. Welcome Break amenity buildings, fuel forecourts, EV charging and hotels are open 24 hours a day, 365 days a year and attract 85 million customers annually.

We've been around for over 60 years and are in locations across the UK. Our 5,000+ strong team strive to proudly and passionately offer our customers’ world class hospitality and retail brands such as Starbucks, KFC, Burger King, Subway, Waitrose and WHSmith, as well as hotels under the Ramada and Days Inn brands. We are majority owned by Applegreen, a global leading roadside convenience retailer, with operations across the UK, Republic of Ireland and the USA.

Our business is about people, the 85 million people who visit our sites each year and the teams who make the business the success it is. Every one deserves to get a warm welcome and enjoyable break with the very best service, facilities, food and drinks we can provide.

Providing customers with a welcome break is really important to us. Every day here is as challenging as it is enjoyable, as rewarding as it is fun. We believe that the same should be true once our working day is over, so we do everything we can to make sure our teams can get their work/life balance just right!

Everyone has an equal opportunity to succeed at Welcome Break. To make sure that those achievements are recognised, we have many recognition schemes, most of which are peer to peer recognition. What’s more, we work hard to build a culture of openness, listening to customers and our own people so we can identify opportunities to improve service, innovation and engagement.

Listed Jobs

Company Name

Welcome Break

Job Title

IT Service Delivery Manager

Job Description

**Job Title:** IT Service Delivery Manager **Role Summary:** Leads and evolves the IT Service Desk function, ensuring delivery of high‑quality, compliant IT services across a multi‑brand, multi‑site environment. Drives ITIL‑based service management, continuous improvement, and stakeholder satisfaction while managing internal teams, external suppliers, and service budgets. **Expectations:** - Provide strategic leadership and coaching to the Service Desk team. - Implement and mature IT Service Management (ITSM) best practices. - Maintain service level agreements (SLAs) and ensure regulatory compliance. - Act as primary escalation point and translate technical issues for business stakeholders. - Manage supplier performance, contracts, and cost optimisation. **Key Responsibilities:** - Lead, develop, and retain Service Desk staff; oversee recruitment and succession planning. - Own the ITSM platform, drive adoption of new features, and monitor performance metrics. - Conduct continuous service improvement (CSI) initiatives based on feedback and data analysis. - Coordinate transition of new services into business‑as‑usual with project and infrastructure teams. - Collaborate with IT Infrastructure, Security, and other IT functions to enhance knowledge sharing. - Ensure security standards, governance, risk, and compliance are applied within the service function. - Manage asset lifecycle, including monitoring, replacement, and cost‑effective procurement. - Report to Head of IT Operations on budget, performance, and improvement plans. **Required Skills:** - Proven experience leading IT Service Desk/Delivery teams using ITIL frameworks. - Strong knowledge of ITSM tools and platforms (e.g., ServiceNow, JIRA Service Management). - Broad technical expertise: WAN/LAN/WLAN, Azure Cloud, Active Directory/AAD, servers, virtualization, endpoint management. - Experience with POS, retail, and hospitality technology (preferred). - Understanding of cybersecurity principles, control frameworks, and regulatory compliance (preferred). - Supplier and contract management, including MSP performance monitoring. - Excellent communication, presentation, and stakeholder‑management abilities. - Analytical mindset for monitoring metrics, trends, and driving improvements. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - ITIL Foundation certification (higher ITIL levels preferred). - Additional certifications such as Azure Fundamentals, ISO 27001, or PMP are advantageous.

Newport pagnell, United kingdom

On site

17-09-2025

Company Name

Welcome Break

Job Title

Subway Team Member

Job Description

**Job title:** Subway Team Member **Role Summary:** Part‑time, temporary team member responsible for delivering customer service and food preparation in a fast‑food environment. Works flexible hours, interacting with customers, operating point‑of‑sale systems, and maintaining cleanliness and food safety standards. **Expactations:** - Carry out duties in a fast‑paced, customer‑focused setting. - Follow all company and brand‑specific training and procedures. - Show adaptability to work various shifts (morning, evening, weekends). - Maintain a positive, welcoming demeanor at all times. **Key Responsibilities:** - Greet and serve customers, taking orders accurately. - Prepare sandwich ingredients, assemble products, and ensure quality. - Operate POS and process payments efficiently. - Uphold cleanliness of work area, customer seating, and restrooms. - Monitor and restock inventory (e.g., condiments, packaging). - Adhere to food safety and hygiene protocols. - Collaborate with teammates to meet service targets. - Report operational issues to shift manager. **Required Skills:** - Excellent customer‑service communication. - Ability to follow instructions and work independently. - Basic arithmetic for cash handling. - Team‑player attitude and flexibility in scheduling. - Attention to detail and commitment to hygiene. **Required Education & Certifications:** - Minimum of high‑school diploma or equivalent. - Willingness to complete brand‑specific training (including food safety). - Previous food service or retail experience preferred but not mandatory.

Bishop's stortford, United kingdom

On site

17-11-2025