Zenius Corporation

About the Company

Zenius Corporation is an SBA Certified HUBZone, Minority-Owned, and Small Disadvantaged Business (SDB) firm, based in Leesburg, Virginia. Zenius represents extensive expertise in developing and providing Grants Management systems and solutions, IT Assessment and Optimization Solutions, Financial Management systems and consulting, and Higher Education domain support and expertise. Our consultants have designed and managed complex information technology programs, center-of-excellence-designated grants management systems, and e-Business solutions, which are optimized to reduce service costs and operating expenses while maximizing system efficiencies. Core Focus Areas: • Acquisition Management • Grants Management • IT Modernization • Financial Management Service Offerings: • IT Assessment and Optimization Services • Strategy Planning • Application Portfolio Rationalization • Emerging Technologies (AI/ML/RPA) • Digital Transformation • System Development and Integration • Technology Services: Technical Capabilities: • Program/Project Management • Applications/Systems Development and Integration • Case Management • Business Process Reengineering • Cybersecurity and Information Assurance • Enterprise Architecture • Cloud Readiness and Transition Support • Business Intelligence and Analytics * Our Mission is to Discover, Develop, Demonstrate, and Deliver the highest value to our customers. * Our Core Values are 'HITEQ' – Honesty, Innovation, Teamwork, Expertise, and, above all, Quality.

Listed Jobs

Company Name

Zenius Corporation

Job Title

AWS Connect Specialist

Job Description

**Job Title:** AWS Connect Specialist **Role Summary:** Design, configure, and maintain Amazon Connect contact center environments for a large governmental customer. Deliver end‑to‑end solutions that improve customer engagement, operational efficiency, and compliance through cloud‑native contact flows, conversational AI, integration, and performance monitoring. **Expectations:** - Deliver secure, scalable Amazon Connect implementations meeting federal and local security standards. - Proactively monitor and tune system performance, ensuring high availability. - Collaborate with cross‑functional stakeholders (security, IT PMs, business analysts, end users) to translate requirements into technical solutions. - Document configuration, change control, and compliance processes. **Key Responsibilities:** - Design, document, and deploy dynamic contact flows, routing, and user/profiles. - Develop and launch chatbots and conversational AI components (Lex, Lambda). - Configure outbound campaigns, customer surveys, and caller ID compliance. - Integrate Connect with external systems (CRMs, DynamoDB, S3, Lambda) using appropriate services. - Build and maintain KPI dashboards in QuickSight; analyze CloudWatch metrics for insights. - Apply change management and configuration control for all production updates. - Troubleshoot technical issues; perform performance tuning and system revisions. **Required Skills:** - 3+ years hands‑on experience with Amazon Connect. - Strong knowledge of contact flow design, routing, and user management. - Experience integrating Connect with AWS Lambda, DynamoDB, S3, Lex, and other services. - Proficiency in AWS monitoring tools (CloudWatch, QuickSight). - Understanding of VoIP, customer experience principles, and workforce optimization. - Solid communication skills for requirement gathering and stakeholder explanation. - Ability to work collaboratively in a hybrid environment. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). - AWS Certified Solutions Architect or AWS Certified Developer preferred. ---

District of columbia, United states

On site

Junior

20-11-2025